Virtusa Corporation has announced the successful Go-Live of a major cloud modernisation program for PT Bank CIMB Niaga Tbk (CIMB Niaga), the second largest privately owned bank in Indonesia.
This milestone reflects CIMB Niaga's forward-looking approach to strengthening digital banking capabilities for the future. We are honoured to partner with the bank on Indonesia's first Pega Cloud migration. Our collaboration focused on precision, transparency, and seamless execution, ensuring a smooth Go Live that supports CIMB Niaga's long-term digital vision," said Hemant Tantia, Asia Business head at Virtusa.
Enhancing customer banking experiences in Indonesia
Modernising critical banking workflows that support customer servicing, operations, and decision-making aims to enhance CIMB Niaga's ability to scale and innovate.
Moving mission-critical workflows to a cloud-based environment hosted by Pega Cloud facilitates a more resilient, secure, and future-ready operating model that supports business growth while maintaining high security and regulatory compliance standards.
The migration transforms the bank's on-prem Pega customer service implementation into a scalable, always‑modern platform that accelerates time‑to‑market and enhances operational efficiency for future banking use cases.
Completing this migration represents an important step in enhancing our technology foundation and ensuring we continue to provide reliable, efficient, and innovative services to our customers. The transition to Pega Cloud enables us to operate with greater agility and sets the stage for future digital initiatives that will strengthen our customer experience and operational effectiveness," said Lusiana Saleh, head of Digital Banking and Contact Centre, CIMB Niaga.
"The decision to migrate CIMB Niaga's on-premise implementation will bring a wide range of benefits," said Frank Guerrera, chief cloud officer, Pega. "As a result, they will be able to keep their existing operations running at peak performance, while also ensuring they can benefit from the full power, scalability, and reliability that Pega can provide.""
