According to Omdia, the pandemic has changed technology priorities for organisations worldwide. But we know that already!
The researcher noted that cyber security (58%) and hybrid working (55%), along with customer experience, business processes and better empowering frontline workers tied in third place at 49%, as the top priorities of enterprises in the new normal.
Working away from the traditional office will be the new norm finds the report as 58% of employees confirmed they will either be primarily home-based or will adopt a hybrid work style.
Working remotely is improving employee productivity, with 68% of enterprises believing employee productivity has improved since the mass move to remote working and 35% of respondents reporting they have the metrics to prove it.
“The world of work has undergone significant change due to the disruptions brought about by the pandemic,” said Adam Holtby, principal analyst, digital workplace, Omdia and author of The Future of Work report. “Our research shows that people, process, place, and technology transformation are the foundation upon which successful digital workplace ecosystems are created.”
He cautioned that an anywhere workforce is reliant on a diverse set of capabilities and this new normal is presenting new challenges.
“Businesses must now reinvent themselves to create productive, safe and empowering environments for their employees. It’s time to focus less on work location and more on employee experience,” he continued.
Other key takeaways
Focus on people, processes and technology. Organizations must strategize and make investments that focus on optimizing the value from people, processes, and technologies, as well as reinventing their business models.
Choose the right technology partner. Seventy per cent of respondents say that the pandemic has influenced their organization’s decision about which information and communications technology (ICT) partners and service providers it will use in the future.
Fifty per cent of respondents say that technology vendors have been very helpful in supporting the transition to remote working.
Cellular connectivity is important in the digital workplace. Personal connectivity solutions, such as personal cellular and broadband, are vital and organizations are planning to increase investment in employee mobile cellular connectivity.
Forty-eight per cent of respondents are prioritizing an increase in the budget around mobile cellular over cloud services (43%) and security platforms and services (40%).
More than just best-of-breed technologies. When it comes to the digital workplace, businesses are looking to work with partners that can help select the most appropriate IT architecture and technologies, understand the impact of digitalization on their industry and help align business and digital strategies.
Partners must focus on delivering faster deployment of new technologies (38%), providing better support (28%) and having access to a dedicated service manager (26%), as these are the attributes businesses will most value from partner’s post-pandemic, according to the survey.