The COVID-19 pandemic has highlighted Asia-Pacific (APAC) organizations' need to stay resilient, and many firms are leveraging the benefits of becoming an Intelligent Enterprise to future-proof themselves against further disruptions.
Dr. Chris Marshall, associate vice president for AI, Big Data, and Analytics research at IDC Asia/Pacific, says enterprises that will succeed in the next normal are those that can learn fast from their changing environments and scale that learning into action.
Enterprise intelligence is already starting to define the future winners. Organizations able to harness the power of their data-driven culture, the data literacy of their employees, and the processing power of their technology are showing greater resiliency in today's pandemic-affected world and are also better positioned for the eventual recovery.
IDC believes that the Future of Intelligence will become a vital part of every organization's agenda moving forward, as organizations look to increase their enterprise intelligence to withstand short-term market uncertainty and prepare for the next normal.
Predictions for 2021
By 2021, external shocks and resulting uncertainty will drive 40% of A2000 companies to discard existing decision models and focus on a new framework for decision environments to improve resiliency.
By 2022, driven by board-level agenda, 50% of A2000 companies will formalize the human oversight of AI-based decision automation to combat distrust of autogenerated recommendations and reputational risk.
By 2023, as 60% of A2000 companies embrace flexible data science and engineering talent sources, four-fifths of them will struggle with the visibility and governance of processes and the behaviour of these external resources.