NTT DATA has launched the NTT DATA Software-Defined Infrastructure (SDI) Services Agent, a conversational, agentic service experience for enterprise infrastructure, aimed at redefining and scaling business operations, optimising, and governing AI infrastructure.
“As organisations accelerate AI adoption, a secure, enterprise-grade infrastructure foundation combined with conversational agentic service experience becomes a strategic business differentiator,” said Dilip Kumar, global head, Infrastructure Solutions, NTT DATA, Inc. “Our agentic SDI Services enable enterprises to move beyond ‘lights on’ operations and turn infrastructure performance into measurable outcomes.”
SDI Services agent
NTT DATA SDI Services agentis an AI-powered orchestration system designed to manage complex, multivendor enterprise IT environments via natural-language prompts.
The multi-agent platform continuously monitors, analyses, and responds across networking, hybrid data centres, cybersecurity, and digital workplace systems, helping improve availability, utilisation, and business outcomes.
Acting as a digital twin for critical IT operations roles, the service enables enterprises to gain persona-based insights and manage infrastructure in the AI era.
Unlike traditional OEM AI assistants, which are limited to single-vendor systems, NTT DATA said the agent also provides sustainability insights to help optimise environmental impact.
“Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise,” said Chris Barnard, vice president, IDC. “NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience. Its AI-first approach enables infrastructure leaders to break out of traditional maintenance models and focus on outcomes at scale.”
