The airline made a strategic decision to move to Rimini Street to help it address the challenges faced by the commercial aviation sector because of the global pandemic.
Optimizing resources for business growth
With reduced air travel demand, the impact of the pandemic highlighted the critical role of technology in strengthening PAL’s internal capabilities, improving processes for cost-efficiency and implementing strategic projects that deliver value to the business that enables competitive advantage and growth.
One of the initiatives is to streamline its portfolio of applications to better optimize its technology investments. This prompted the exploration of third-party support which led the company to Rimini Street for a comprehensive support solution for its mission-critical Oracle software portfolio, which is used for the airline’s finance and administration, procurement, and human resources functions.
Motivations behind the switch
Philippine Airlines’ focus is to emerge stronger than before and achieve its goal of becoming a more customer-centric airline.
By optimizing technology investments, including its Oracle software, the airline was able to pivot the business quickly and channel its liberated resources towards more innovative transformation projects and technology investments that deliver value to the business such as IT modernization and business intelligence initiatives.
“We needed a partner to help us optimize our resources – including time, money and IT personnel – and drive collaboration and efficiency across the company in a more cost-effective manner,” said Wilson Go, chief information officer at Philippine Airlines.
Go identified Rimini Street’s responsive, high-quality support as well as the significant support cost savings as enabling PAL to focus our efforts and resources on our business transformation efforts.
“The collaborative and round-the-clock global and local support we receive from Rimini Street has enabled our internal teams to address issues faster and more efficiently, thus improving the overall experience for both our employees and customers,” continued Go.