Digital CX and design trends
Senem Guler Biyikli
July 16, 2024
Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise
Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise
Indeed shared data on the skills most wanted for AI jobs in Singapore, including machine learning (ML) and Python programming,
Around 63% of high-growth supply chain businesses (defined by revenue growth of 20 percent or more over the past three
The Asia Pacific accounted for 23% of global cybersecurity incidents in 2023, according to the IBM X-Force Threat Intelligence Index,
Gupshup partners with Philippine-based Tonik Bank to develop a Generative AI (GenAI) chatbot for Tonik’s mobile app, aiming to revolutionise
LogRhythm introduces its 9th consecutive quarterly release with enhancements that aim to boost analyst efficiency and simplify compliance with industry
Generative AI (genAI) for visual content, genAI for language, TuringBots, and IoT security are the top emerging technologies that will
OCBC Indonesia has selected Cloudera to help achieve their vision of becoming a digital-first bank in Indonesia and provide better
DeepKeep launched its GenAI Risk Assessment module to secure GenAI’s LLM and computer vision models. “The market must be able
A new State of the Internet (SOTI) report by Akamai Technologies, Inc. finds that bots compose 42% of overall web
Around 75% of enterprises push through with AI deployment despite 72% reporting significant data quality issues and an inability to
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no