Tag: customer exp

FutureCIO QuickTakes: CX begins with the CEO but starts with $

by Allan Tan

February 18, 2020

Any customer experience initiative must be helmed by the CEO, says Tony Bates of Genesys. Forrester counters that talking to ...

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Tag: customer exp

FutureCIO QuickTakes: CX begins with the CEO but starts with $

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