Gupshup has launched a Voice AI Platform, designed to build and run AI voice agents to handle voice calls.
“For customer engagement in emerging markets, Voice AI drives universal access – reaching every user regardless of language or literacy. In developed markets, it drives efficiency and automation. In both, it delivers cost savings, revenue growth, and satisfaction. With the launch of its Voice AI Platform alongside its messaging, Gupshup offers the only unified self-serve platform for customer engagement across voice and messaging,” said Beerud Sheth, co-founder and CEO of Gupshup.
Voice AI Platform
Gupshup’s Voice AI Platform claims to resolve support calls, qualify and convert leads, and automate operational calls such as scheduling, verification, and payment reminders.
A no-code, prompt-based interface lets teams customise an agent’s voice, language, knowledge base, system prompt, and workflows, and connect it to the tools they use. Users can also establish guardrails, simulate conversations, test models, and monitor performance through analytics, transcripts, and logs.
Among the features of the Voice AI Platform are the following:
- Combines voice with WhatsApp, RCS, and SMS
- Supports PSTN and flexible on-premises or cloud deployment
- Offers model flexibility, allowing businesses to select their preferred speech-to-text, text-to-speech, and large language model providers.
