Tag: customer satisfaction

Social platform connects residents to get more local information and support home businesses Living within the confines of a flat ...

Although enterprise satisfaction with technology service providers improved 5% overall in 2021, talent management has emerged as the biggest reason ...

The COVID-19 pandemic caused a temporary shift in investment priorities in the contact centre. Millions of agents suddenly needed to ...

Most air travellers have grown accustomed to a custom inflight entertainment system that aims to glue the traveller to his ...

To help build the business case for customer experience, look at metrics such as cost of service or compensation costs. ...