The majority of consumers in Singapore (67%) are considering switching providers due to failures in customer communications,
Aiming to become a flagship smart hospital in the Philippines, Asian Hospital and Medical Centre (AHMC) enhances the patient experience
Global payments platform Adyen has partnered with Singapore-based restaurant operating system Atlas to empower food and beverage (F&B) brands in
Social platform connects residents to get more local information and support home businesses Living within the confines of a flat
Although enterprise satisfaction with technology service providers improved 5% overall in 2021, talent management has emerged as the biggest reason
The COVID-19 pandemic caused a temporary shift in investment priorities in the contact centre. Millions of agents suddenly needed to
Most air travellers have grown accustomed to a custom inflight entertainment system that aims to glue the traveller to his
To help build the business case for customer experience, look at metrics such as cost of service or compensation costs.
