Adyen and Atlas partner to help Singapore’s F&B brands build business resilience
Global payments platform Adyen has partnered with Singapore-based restaurant operating system Atlas to empower food and beverage (F&B) brands in ...
Tag: customer satisfaction
NextBlock – hyperlocal platform brings Singapore residents closer together
Social platform connects residents to get more local information and support home businesses Living within the confines of a flat ...
Enterprises not happy with IT service providers
Although enterprise satisfaction with technology service providers improved 5% overall in 2021, talent management has emerged as the biggest reason ...
Frost says APM to help contact centres realise enhanced CX
The COVID-19 pandemic caused a temporary shift in investment priorities in the contact centre. Millions of agents suddenly needed to ...
Monetising inflight experiences
Most air travellers have grown accustomed to a custom inflight entertainment system that aims to glue the traveller to his ...
CX metrics critical to supply chain success
To help build the business case for customer experience, look at metrics such as cost of service or compensation costs. ...
