Customer service and support priorities in 2023
FutureCIO Editors
January 16, 2023
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and
The 2023 Gartner CIO and Technology Executive Survey revealed that improving the customer experience and operational excellence, not growth, are
FutureCIO has covered data protection for some time now. A 2023 Gartner prediction cautions that through 2025, powerhouse cloud ecosystems
Gartner says remote and hybrid work, the move to zero trust network access (ZTNA) and cloud-based delivery models will influence
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The impact of the pandemic and the rapid acceleration of digital initiatives in a short time forced organisations to control
“HR leaders have faced an increasingly unpredictable environment amid many organisations mandating a return to office, permanently higher turnover and
FutureCIO has covered data protection for some time now. In 2020, Gartner predicted that by 2023 65% of the world’s
If you hadn’t noticed, things are changing. Inflation, global supply chain challenges, and rising interest rates are conspiring to make
The workplace of the digital economy can be described as the convergence of old practices with new technologies, with the
Earlier, Gartner issued its top 10 strategy technology trends for 2023. The analyst warns that the trends could represent a
“Government organisations are continuing to modernise legacy IT and invest in initiatives that improve access to digital services as constituents