Gartner warns that enterprise risk management (ERM) teams are struggling to effectively mitigate third-party risk in an increasingly interconnected business
Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%.
Stress is killing the workplace. Gartner predicts that by 2025, nearly half of cybersecurity leaders will change jobs, 25% for
A Gartner survey of 138 HR leaders revealed that skills management, learning experience platforms and internal talent marketplaces are the
A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy
Spending a lot on cybersecurity does not mean great protection. Believing otherwise leads to big security budgets and disappointed executives.
The Center for Sustainable Systems defines green information technology (green IT) as an approach to reduce the environmental impacts associated
Businesses increasing their reliance on technology, new opportunities emerging through technology and the impact of external macro forces. These are
Gartner says most companies will remain locked into an outdated model that will prevent them from achieving end-to-end (E2E) resiliency
A Gartner survey says supply chain organisations that enable customers to get their own jobs done are twice as likely
2022 was a colourful year for Asia-Pacific (APAC) with the continuing pandemic, the Ukraine-Russia war, and the strain on the
Corporate legal departments will feel the impact of three major trends in 2023. Gartner says the trends range from ongoing
