“I&O leaders need to drive change, not simply absorb it,” said Jeffrey Hewitt, research vice president at Gartner. He added
By 2025, 30% of critical infrastructure organizations will experience a security breach that will result in the halting of operations-
The opt-out rate for mobile app tracking will decline from 85% in 2021 to 60% by 2023 as consumers gain
Organizations must focus on equipping people managers, who are the stewards of sustainable performance, with the right skillsets to ensure
By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because
Cloud budget overruns don’t have a singular cause. Instead, they come in a bright rainbow of jelly belly flavours (the
Gartner defines data governance as the specification of decision rights and an accountability framework to ensure the appropriate behaviour in
As constant change becomes routine, Gartner says infrastructure and operations (I&O) leaders must shift their traditional focus from efficiency to
Gartner forecasts global spending on artificial intelligence (AI) software to total $62.5 billion in 2022, up 21.3% from 2021. However,
A new Gartner survey revealed that 88% of Boards of Directors (BoDs) view cybersecurity as a business risk, as opposed
A smart contract is a type of blockchain record that contains externally written code and controls blockchain-based digital assets. When
Sixty-four per cent of customer service and support (CS&S) leaders report “grow the business” is their most critical priority in
