Tag: IT Services Management

First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities ...

Jeffrey Hewitt “I&O leaders need to drive change, not simply absorb it,” said Jeffrey Hewitt, research vice president at Gartner. ...

IT services are already driving intelligent transformation by making technology easy to scale, deploy and manage while delivering better user ...

This IBM paper, Cognitive IT Service Management, explores ways cognitive service management solutions can help proactively unlock timely, and developers ...