Rewriting the rules of IT service management
Allan Tan
April 25, 2022
First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities
First developed in the 1980s, the Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities
“I&O leaders need to drive change, not simply absorb it,” said Jeffrey Hewitt, research vice president at Gartner. He added
IT services are already driving intelligent transformation by making technology easy to scale, deploy and manage while delivering better user
This IBM paper, Cognitive IT Service Management, explores ways cognitive service management solutions can help proactively unlock timely, and developers