Across the region, governments are encouraging Work From Home (WFH) to contain the Covid-19 outbreak.
As companies comply, businesses are realizing the importance of technology as a critical component for providing services for remote workers. However, it is more than just being able to connect to the applications and data.
It is also about ensuring that the IT infrastructure, both hardware, software and network, operate efficiently and uninterrupted.
For the CIO and IT, a key challenge of the WFM mandate is visibility and control. Many remote working solutions are a combination of multi cloud and on-prem solutions and it's hard to gain visibility in this complex environment.
Having visibility on the performance of those services is crucial for providing an acceptable user experience.
Without the visibility it is hard for organisations to know which elements of the remote workforce is having trouble coping with the higher demand.
Best practice suggests that good remote user experience is related to higher levels of productivity.
This IBM white paper, Cognitive IT Service Management, explores some of the ways cognitive service management solutions can help proactively unlock timely, actionable insights to keep applications and systems up and running, and developers engaged in business-critical initiatives.
Want to improve the WFM outcomes? Click here to download the free whitepaper.