The biggest barrier to customer service modernisation
A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy ...
Tag: legacy systems
Mapping your business strategy to ITM 2.0
It’s time for Singapore banks and insurers to recalibrate their IT and business strategies. That much was clear when Ravi ...
Core banking systems will move to the cloud someday
The IDC Financial Insights report, Banking Cloud Trends in Asia/Pacific in 2022: Cloud Becomes Truly Business-Critical, noted that the cloud ...
Making the business case for application modernisation
According to Gartner VP analyst, Stefan Van Der Zijden, digital transformation has made it imperative for application leaders to find ...
