The need for smart and agile contact centres
The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially ...
Tag: Uniphore
Video calls during COVID put productivity into question
Respondents cite distractions and difficulties in feeling motivated during video conversations as top issues; welcome AI tools to assist with ...
PodChats for FutureCIO: How AI reshapes the customer engagement of tomorrow
A platform that is powered by AI creates an intent-enabled action by the system and use that information to support ...
Podchats for FutureCIO: Role of AI in analytics in the customer service setting
In this episode of PodChats for FutureCIO, Ravi Saraogi, co-founder and president of Uniphore APAC talks about the role of ...
Should the future contact centre be intelligent, smart, or hybrid?
Organisation leaders need to understand that a workplace is more than just a physical space – it is a strategic ...
Selling conversational AI to the CEO-CFO-CIO
Conversational AI is the process of enabling machines to have a conversation with the customers, with the end customers and ...
