There is a global trend towards a reduction in physical bank branches as banks look for ways to lower operating costs while enhancing traction and engagement.
Research from data specialist CACI suggests that consumers still prefer branches for more complex financial needs. The decline in branch visitors remains a modest 1-1.5% annually with digital channels supplementing the customer experience rather than replacing it.
The branch, therefore, plays an important in brand engagement and the ability to offer complex solutions, while providing essential everyday banking needs for consumers and institutions.
This Entrust white paper discusses self-service instance issuance solutions and how they can be deployed and utilized to help banks enhance customer experience and branding. It also helps reduce costs associated with card pre-printing, inventory management, and mailings.