
SkorLife reduced customer service costs by 50% and enhanced CX through GenAI
SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.

SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.

Forrester’s Singapore Customer Experience Index annual study found that the average customer experience (CX) quality of the brands is merely “OK.”

Gartner predicts that by 2028, cloud computing will shift from being a technology disruptor to a necessary component for maintaining

HID announced its partnership with Baiduri Bank to implement HID Approve, powered by the HID Authentication Platform, across its consumer

Forrester’s 2025 Budget Planning Guides reveal that 91% of global tech decision-makers and 87% of global marketing decision-makers intend to spend

A Gartner survey of 644 organisations (Q4 2023) revealed that data availability remains one of the top five barriers to

The rapid advancement of Generative Artificial Intelligence (GenAI) has ushered in a new era of technological innovation, offering unprecedented capabilities

Gupshup partners with Philippine-based Tonik Bank to develop a Generative AI (GenAI) chatbot for Tonik’s mobile app, aiming to revolutionise

The ‘Cyber Insurance and Cyber Defenses 2024: Lessons from IT and Cybersecurity Leaders’ report by Sophos reveals that a significant

During the AI for Business Leaders Summit series, Heather Gentile, executive director of product watsonx.governance for IBM DATA AND AI,

The Singapore Parliament passed the Cybersecurity (Amendment) Bill (the Bill) on 7 May 2024, amending the Cybersecurity Act 2018 (the

Gartner predicts more than 70% of government agencies will use artificial intelligence (AI) to enhance human administrative decision-making by 2026.