Two-thirds of customers contact customer service after receiving proactive outreach from a brand, often using costly assisted channels because they
A Gartner survey revealed that 60% of marketing organisations have centralised some or all their functions. Chief marketing officers (CMOs)
Milind Govekar, distinguished vice president at Gartner, says the technological and organisational silos of application development, automation, integration, and governance
First published in 2019, Kofax’s yearly report has become the go-to insider study detailing companies’ intelligent automation ambitions, challenges, and
Organizations that work like tomorrow use artificial intelligence (AI), robotic process automation (RPA), mobile technologies and other Intelligent Automation solutions
Whether it’s applying for a new policy or filing a claim, customer interactions are where the battle for lifetime brand
The last two years of the COVID-19 pandemic have forced many organisations to operate fully remotely. As the pandemic subsides
* Editor’s note: This article is co-produced by Sukhpreet Kaur For years, information security has been floating in the Top 10
Driven by the growing demand for endpoint security platforms, identity and access management software and managed security services, the total
In 2022, Frost & Sullivan estimates that Asia-Pacific contributes to nearly 48.5% of the global manufacturing output. The analyst says
Cybersecurity investment is broken Cybersecurity is now the #1 spend item on the technology investment list. In 2022, 88% of
Technology is the nervous system that connects corporate strategy, finance, innovation, operations, and talent. CIOs are increasingly tasked with connecting
