The expanded capabilities allow businesses to integrate voice, messaging, and AI into a single environment, enabling customers to switch between
Klaviyo and Shopify have deepened their product integration to help unify customer data across regions and deliver consistent, localised experiences
ZOLOZ, the flagship AI product of Ant Digital Technologies, has launched an operations hub in Malaysia.
Global AI-first cloud communications platform Infobip forecasts a seismic shift from the current application-to-person (A2P) model to an agent-to-person (A2P)
The offering enhances AI fluency in unique business contexts.
Salesforce’s 7th State of Service report has revealed how AI is reshaping how service teams spend their time, grow their
The banking sector in Asia is experiencing a profound shift driven by artificial intelligence, with agentic AI—systems capable of autonomous
Since its founding in 1984, Rainbow has grown into one of China’s biggest chain retailers. Now, in the innovative city
Among the on-device AI features Xiaomi introduced is Pet Companion, an interactive AI pet that adds a playful, engaging element
It aims to deliver intelligent, automated, and hyper-personalised customer experiences across more than 190 countries and territories.
The report has revealed that 54% in Singapore feel less tolerant when interacting with AI, the highest in APJ and
There is a wide gap between how well banks, investment firms, and health insurers align their brand promises with customer
