There is a wide gap between how well banks, investment firms, and health insurers align their brand promises with customer
The study has revealed that 53% say it is very or extremely important to be able to switch between channels
Tata Communications has launched an agentic AI-powered Voice AI platform, an industry-first speech-to-speech customer engagement solution.
Top barriers to scaling AI in APAC include non-optimised cloud data environments (49%), data governance struggles (44%), and talent shortages
To equip its sales teams with instant access to critical, specific, and relevant customer data, Globe Business has also piloted
The most successful organisations are those that practice robust AI literacy, prioritising sustainable, cost-effective RAG systems that secure proprietary data
The integration simplifies the process for organisations to launch one-click video chats from SMS, WhatsApp, or MMS, enhancing face-to-face engagements
With Agentforce in Service Cloud, Maxicare can now offer a more personalised and streamlined customer service experience.
Already tipped to potentially change the way businesses operate, artificial intelligence (AI) agents are expected to also bring a much-needed
TechData and HCLSoftware expand collaboration to provide enterprise software solutions across Asia Pacific and Japan (APJ).
AI note-taking app Goodnotes has selected Workday Human Capital Management (HCM) to facilitate the transformation of its global HR operations
The report finds that organisations look to AI and automation to boost efficiency, ensure compliance, and improve the employee experience.
