Tata Communications has launched an agentic AI-powered Voice AI platform, an industry-first speech-to-speech customer engagement solution.
It claims to provide instant decision-making, multilingual fluency, and latency performance. While the platform is industry-agnostic, it provides templated solutions tailored for the Financial Technology (FinTech) and Banking, Financial Services, and Insurance (BFSI) industries.
“What differentiates Tata Communications’ Voice AI platform is that it’s not just a tool. It is a scalable, enterprise-ready platform designed to deliver real outcomes,” A.S. Lakshminarayanan, MD and CEO of Tata Communications, said.
Voice AI platform
Key capabilities of the Voice AI platform include the following:
- Unified speech-to-speech platform: It claims to have an integrated architecture with <500ms latency for instant interactions. It delivers real-time transcription, call summaries and sentiment analytics.
- Agentic AI journeys: Outcome-driven intelligence that connects directly to enterprise APIs and fintech platforms, executing tasks from initiation to resolution
- Omnichannel interactions powering context-aware, seamless customer journeys across voice, chat, and apps
- Multilingual & accent adaptive: Supports 40+ global languages, including Mandarin, Hindi, Tamil, Spanish, and more, dynamic language switching and authentic brand voices
- Security and scale: Powered by Tata Communications AI Cloud
“Driven by Agentic AI, it brings integrated intelligence where Voice AI is embedded into customer journeys to address a wide range of use cases that we are already co-discovering with our customers. Built for speed, scale and reliability, it goes beyond pilots and proofs of concept to provide enterprises with a proven way to deliver more empathetic interactions at every touchpoint,” Lakshminarayanan added.
