Commissioned by Infobip, the Forrester Consulting study ‘Redefining Human and Automated Engagement – How APAC Consumers Have Impacted the CX
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
Seventy-one per cent of B2C customers and 86% of B2B customers expect companies to be well-informed about their personal information
Messaging app Telegram will launch a paid subscription plan for its users this month, founder Pavel Durov said on Friday.
Emerging as an alternative credit payment approach, buy now, pay later (BNPL) aims to meet the need of younger consumers
Singaporeans access 12 online accounts each week — which is the highest compared to the UK, US and Mexico —
Marketing teams that are effective at scaled judgment and empathetic influence are more likely to report revenue growth. Gartner says
Gartner says sales leaders looking to cultivate an adaptable sales organisation should rethink their current sales efforts across three dimensions.
In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations.
* Editor’s note: This article is co-produced by Sukhpreet Kaur According to Forrester, 44% of purchase influencers in Asia-Pacific consider
Gartner surveyed 362 global customer experience (CX) practitioners from October through December 2021 to understand CX priorities, processes, and measures
Juniper Research forecasts that operators will generate US$27 billion from the termination of SMS messages related to multi-factor authentication in
