Deployment of Genesys Engage by Vietnam’s leading consumer finance firm leads to a significant increase in customer satisfaction levels by
IT must interpret what product marketing is telling them and bring together technologies, including applications, to enable the creation of
launch of HSBC China’s Smart Mobile Onboarding (SMO) for customers across mainland China, to enable individual customers to apply for
5G is almost here. I say ‘almost’ because we have yet to see broad deployment by major mobile operators across
What channel partners in Asia need to quickly wake up to is accept that nothing right now is business-as-usual. Here
By 2020 80% of global consumer spend over chatbots will be attributable to discrete chatbots, embedded directly into a retailer’s
Technology plays an integral role in the operations and future strategy of service organizations — from self-service to improving the
Over 40% of privacy compliance technology will rely on artificial intelligence (AI) by 2023, up from 5% today, says Gartner.
Banks are obsessed to create innovative products, but it must use blockchain. His view is that blockchain is a technology
Most everyone will agree the strategy and execution rests largely on the CMO. But for winning sales leaders, CX is
Kostas Anagnostakis, CEO and founder of Niometrics, said: “With the amount and variety of data at their fingertips, there is
Any customer experience initiative must be helmed by the CEO, says Tony Bates of Genesys. Forrester counters that talking to
