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Category: Big Data, Analytics & Intelligence

Harnessing the value of AI for business today

According to the Forbes Advisor survey, the most popular applications of artificial intelligence (AI) in business include customer service (56%), cybersecurity and fraud management (51%), customer relationship management (46%), digital personal assistants (47%), inventory management (40%) and content production (35%). Businesses also leverage AI for product recommendations (33%), accounting (30%), supply chain operations (30%), recruitment […]

Accelerate and scale initiatives through digital business platforms

One of the common features among leading organisations is the use of digital business platforms (DBPs) to scale and accelerate their digital initiatives. In a recent IDC Perspective titled The Rising Digital Bar: How Leading Organisations are Scaling Their Digital Business with Digital Business Platforms, IDC shows that 17% of Asia/Pacific including Japan (APJ) organisations […]

Conversational AI and virtual assistants drive growth

According to Gartner, the worldwide contact centre (CC) and CC conversational AI and virtual assistant end-user spending are projected to total US$18.6 billion in 2023, an increase of 16.2% from 2022. “Near-term investment growth rates for CC and CC conversational AI and virtual assistants are expected to dip as business volatility creates a lengthening of […]

Gartner: Generative AI for real-world business productivity

Generative AI is primed to make an increasingly strong impact on enterprises over the next five years. Gartner predicts that by 2024, 40% of enterprise applications will have embedded conversational AI, up from less than 5% in 2020. Gartner’s distinguished VP and chief of research, Chris Howard opines that generative AI is moving through the […]

The ins and outs of collaborative data ecosystems

Gartner defines a data strategy as a highly dynamic process employed to support the acquisition, organisation, analysis and delivery of data in support of business objectives. During a dialogue with FutureCIO, Abhishek Sharma, lead for Big Data Transformation at AIA Group, says the insurance industry in Asia-Pacific is focusing on leveraging data and AI to […]

Your data-first guide to APAC expansion | Spotlight: Hong Kong

As one of the most dynamic and entrepreneurial cities in the Asia Pacific region, Hong Kong has established itself as a leading business nerve centre. With its world-class infrastructure, competitive business environment, and excellent transportation links, Hong Kong has become a thriving hub for businesses operating in the Asia Pacific region. Companies aiming to expand […]

Risk factors are critical considerations when evaluating AI use cases

A Gartner survey revealed that 55% of organisations that have previously deployed AI always consider AI for every new use case that they are evaluating. However, what is just as noteworthy is the 52% that report that risk factors are a critical consideration when evaluating new AI use cases. “An AI-first strategy is a hallmark […]

How technology is influencing the future of banking

With “Customer” becoming the de facto focal point of all decisions and strategies in banking, the industry has evolved from a standardised service offering model to a more personalised one, underpinned by technology to meet the evolving needs of customers. Undertaking continuous “Digital Transformation” is the key to embracing change and maintaining growth while remaining […]

Huawei and Shandong Energy launched Pangu Mine Model

The AI model aims improve the intelligence level of the mining industry by expanding the depth and breadth of AI application in different scenarios, and to deliver more automation, achieve greater efficiency, reduce labor intensity, and improve safety in the mining industry.

Shanghai leads Asia in smart city dev’t

The research analysed Shanghai as leading due to its strong data platform, comprehensive deployment of 5G, and use of innovative technologies, including digital twins.

PodChats for FutureCIO: AI design and integration considerations for CIOs

The 2023 Gartner CIO and Technology Executive Survey noted that even before ChatGPT, one-third of CIOs say their organization had already deployed artificial intelligence (AI) technologies, and 15% more believe they will deploy AI within the next year. But deciding how best to proceed means factoring AI into business value, risk, talent and investment priorities. […]

Bupa HK launched AI-powered health app

Blua Health is a one-stop platform that connects users to premium digital healthcare features powered by AI, while also offering a rewards system that incentivises healthy behaviours.

PodChats for FutureCIO: Kickstarting the possibilities of AI at the edge today

Alan Turing, a British polymath who explored the mathematical possibility of artificial intelligence, suggested that humans use available information and reason to solve problems and make decisions. He pondered the question: why can’t machines do the same? This has become the logical framework of his 1950 paper, Computing Machinery and Intelligence which discussed how to […]

Generative AI dominates top 10 emerging technologies in 2023

Generative AI will begin to deliver a significant return on investment for most enterprises in the next two to four years. Drawing from its Top 10 Emerging Technologies In 2023 report, Forrester recommends that to fully benefit from generative AI’s applications, firms will need to navigate its risks, including trustworthiness, evolving regulations, and potential intellectual […]

Gartner survey: only 5% of HR function has implemented generative AI

A Gartner survey of 105 HR leaders on June 21 revealed that just 5% of HR leaders report their function has already implemented generative AI, while another 9% reported they are currently conducting generative AI pilots. “More than half of HR leaders surveyed by Gartner said they are currently exploring how they can use generative […]

IDC study reveals how Gen AI is being applied in customer experience

IDC’s FERS 2023 Survey Wave 2 APJ results show 70% of Asia/Pacific C-suite executives are either exploring generative AI use cases or already investing in them. “Gen AI holds immense potential for CX. Experimenting with this technology will also help determine which use cases – customer-facing or employee-facing constitute the greatest value for a specific […]

Four areas for legal leaders must address around AI regulation

As various lawmakers across the globe propose regulations and guidance on large language model (LLM) tools, such as ChatGPT and Google Bard, Gartner has identified four critical areas for general counsel (GC) and legal leaders to address. “Legal leaders can examine where the various proposals overlap to help senior leaders and the board prepare for […]

More strategic planning and execution activities could be automated

A Gartner survey of corporate strategists reveals that 79% see technologies such as analytics, artificial intelligence (AI) and automation as critical to their success over the next two years. Strategists said that, on average, 50% of strategic planning and execution activities could be partially or fully automated; currently only 15% are. “Leveraging analytics and AI […]

AWS, Google and Oracle lead IDC’s ADP for APeJ in 2023

The IDC MarketScape: Asia/Pacific excluding Japan (APeJ) Analytic Data Platforms for Decision Support 2023 Vendor Assessment, identified AWS, Google, Microsoft, and Oracle as “Leaders” among the vendors in the software category, Analytic Data Platforms for Decision Support. IDC also listed (in alphabetical order) Alibaba, Cloudera, Huawei, IBM, Snowflake, and Teradata as major players in the […]

Gartner: Don’t count on AI to augment IT staff crunch anytime soon

A Gartner survey reveals that 81% of large enterprise (LE) CIOs plan to increase their IT headcount in 2023. Only 14% expect their IT staff to decrease and 5% expect their headcount to remain the same. “Attracting and retaining technology talent remain critical areas of concern for CIOs,” said Jose Ramirez, Sr principal analyst at […]

DataOps for modern enterprise needs

There is a growing desire among organisations to become more data-driven. The view is that data should be the foundation of business decisions as opposed to gutfeel. Gartner says “Progressive organisations are infusing data and analytics into business strategy and digital transformation by creating a vision of a data-driven enterprise, quantifying and communicating business outcomes, […]

Gartner: 35% of CROs to set up Gen AI Ops team by 2025

A Gartner survey of chief revenue officers (CROs) revealed 35% plan to establish a generative AI operations team in their go-to-market (GTM) organisation by 2025. Faster, deeper insight generated by AI will accelerate the speed at which GTM teams produce buyer content and adapt to market forces, ultimately improving the reliability of sales decision-making and […]

Customer adoption remains low despite significant chatbot investments

A Gartner survey of 497 B2B and B2C customers from December 2022 through February 2023 reveals that only 8% of customers used a chatbot during their most recent customer service experience. Even worst, just 25% said they would use that chatbot again in the future. Despite customer service and support leaders’ growing focus on chatbots, […]

ChatGPT in security: friend or foe

In a poll of 2,500 executives, 45% reported that the publicity of ChatGPT has prompted them to increase artificial intelligence (AI) investments. The Gartner survey also noted that 70% said their organisation is in investigation and exploration mode with generative AI, while 19% are in pilot or production mode. All this interest in ChatGPT and […]

HPE reveals new AI cloud service for LLMs

HPE GreenLake for LLMs will be delivered in partnership with HPE’s first partner Aleph Alpha, a German AI startup, to provide users with a field-proven and ready-to-use LLM to power use cases requiring text and image processing and analysis.

What business leaders need to know about LLM

IBM defines a chatbot as a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation. The success of ChatGPT in galvanising the interest of consumers and business leaders lies in its ability to speak humanlike – far removed from using […]

PodChats for FutureCIO: Helping manufacturers to thrive against future adversity

Rockwell Automation’s 8th annual State of Smart Manufacturing Report reveals that the number one obstacle manufacturers face in 2023 is balancing profitable growth without sacrificing quality. The study also reveals a greater emphasis on accessing data’s true potential and increasing the adoption of technology to build resilience, enable agility, and increase sustainability. Gartner says two […]

ExecOpinion: Maximising the value of the cloud computing

“If your CEO is talking about agility and innovation, you need to be talking about cloud.” David Linthicum, chief cloud strategy officer, Deloitte So it is that in July 2023, the cloud has become for many organisations in Asia the ‘obvious’ strategy to consider when launching a new service or modernising existing ones to ride […]

How ChatGPT and automation can save restaurants time and money

Technology has revolutionised the way businesses in many industries operate. While not a recent phenomenon, the trend has accelerated rapidly in recent years as businesses sought to overcome the impact of the pandemic and cater to customers who have become reliant on digital channels to discover and engage businesses. The impact of digital transformation in […]

IDC: Cloud-based services to see the decline in traditional ITOps

The roles and activities performed by IT professionals have evolved dramatically over the past ten years due to the convergence of modern development technologies, cloud platforms, and as-a-service offerings that can significantly improve overall productivity. Today, many of these professionals find themselves in hybrid roles that combine traditional development activities with activities that formerly were […]

Balancing risks and governance when using Generative AI

Generative AI may credit its popularity to text generation and chatbot functionality, other applications include image generation, music and audio generation, synthetic data creation, code building, coaching, drug discovery and predictive studies, and customer service. Gartner cautions that as Generative AI’s real-world applications grow, organisations need to consider the implications of using the technology: Will […]

CDAO action items to improve data quality

“Data quality issues cost a lot,” said Jason Medd, director analyst at Gartner. “But the issues are not hard to fix and do not have to take a lot of time. If CDAOs don’t have impactful and supportive DQ programs in place, their organisation will face a multitude of complications and lost opportunities.” Gartner lists […]

ExecOpinion: Weaponizing Generative AI for good and evil

Forrester‘s Top Cybersecurity Threats in 2023 lists among other things the potential to weaponize artificial intelligence variants like Generative AI and ChatGPT to fine-tune ransomware and social engineering techniques. Gartner VP analyst, Avivah Litan, warns that Generative AI raises several new risks from “hallucinations” and fabrications, deepfakes, data privacy, and copyright issues to cybersecurity concerns. […]

China spending big on AI

IDC believes that as Chinese enterprises seek to thrive in the digital business era, the next focus will be on leveraging technology to scale the digital business. “Despite the mounting economic headwinds, we are still in the golden age of technological innovation. Only by creating resiliency and value based on effective use of the continuously […]

APAC businesses getting serious with Generative AI

The IDC Survey Spotlight: What Is the Attitude of Asia/Pacific Enterprises Toward Generative AI Adoption and Application? report reveals that 32% of the Asia/Pacific organisations surveyed expressed their commitment to invest in Generative AI technologies, with 38% of respondents exploring use cases to implement using Generative AI. Use cases driving interest These digital-first enterprises are […]

Red Hat OpenShift AI hastens generative AI adoption

Red Hat OpenShift AI underpins the generative AI services of IBM watsonx.ai, IBM’s artificial intelligence platform designed to scale intelligent applications and services across all aspects of the enterprise, fueling the next generation of foundation models.

Gearing up for the new age of AI

Now, predictive models are underpinning mission-critical tasks, giving organisations a significant competitive advantage and allowing them to provide highly differentiated products and services.

Six ChatGPT Risks legal and compliance leaders must evaluate

Legal and compliance leaders should address their organisation’s exposure to six specific ChatGPT risks, and what guardrails to establish to ensure responsible enterprise use of generative AI tools, cautioned Gartner. “The output generated by ChatGPT and other large language model (LLM) tools are prone to several risks,” said Ron Friedmann, senior director analyst in the […]

What technologies CS&S leaders value most in 2023

Gartner says the technologies with the most current value to service and support organisations are those that support assisted service. “Today, the most impactful technologies in service are ones that support reps to deliver low-effort, value-enhanced experiences in the live channel,” said Lauren Villeneuve, Sr. director of advisory in the Gartner Customer Service & Support […]

The importance of data management in AI

In the past weeks, leaders in AI and machine learning worldwide have debated the “immediate pause of the training of AI systems more powerful than GPT-4”. Within a span of two weeks, the Future of Life Institute’s open letter has received over 27,000 signatories, including Elon Musk. Having spoken at great length about AI’s potential […]

Gartner’s top 10 data and analytics trends for 2023

Gartner’s top 10 data and analytics (D&A) trends for 2023 can guide D&A leaders to create new sources of value by anticipating change and transforming extreme uncertainty into new business opportunities. Gareth Herschel, VP analyst at Gartner, says the need to deliver provable value to the organisation at scale is driving these trends in D&A. […]

Digital workers still struggle to find information

A Gartner survey found that 47% of digital workers struggle to find information or data needed to effectively perform their jobs. “Employees struggle to stay afloat as information and applications flood their digital workplace. Although digital workers are putting in the effort to try to efficiently manage this content to try to reduce duplication and/or […]

Top supply chain technology trends for 2023

As organisations place greater emphasis on supply chain management, Chief Supply Chain Officers (CSCOs) intend to grasp their collective opportunity to invest in growth through new technology investments. In a survey of 499 supply chain leaders from October through December 2022, 65% of respondents said they anticipate it will be easier to fund new technology […]

Data deluge is causing 87% of leaders to suffer decision distress

The study, The Decision Dilemma, by Oracle and Seth Stephens-Davidowitz, data scientist and author of Everybody Lies and Don’t Trust Your Gut, reveals that people feel overwhelmed and underqualified to use data to make decisions and this is hurting their quality of life and business performance. The study of more than 14,000 employees and business […]

ChatGPT is driving greater AI investments

Among Gartner poll of more than 2,500 executive leaders, 45% reported that the publicity of ChatGPT has prompted them to increase artificial intelligence (AI) investments. About 70% of executives said their organisation is in investigation and exploration mode with generative AI, while 19% are in pilot or production mode. “The generative AI frenzy shows no […]

IBM Watson to be embedded into SAP solutions

In addition to natively embedding IBM Watson AI capabilities into SAP solutions, SAP and IBM are collaborating on generative AI and large language models aimed to deliver consistent continuous learning and automation based on SAP’s mission-critical application suite.

Study shows EDA delivers exponential ROI

The IDC Infobrief, Getting in Sync: Unlocking the Exponential Business Value of Real-Time Event-Driven Data Flow, revealed that as enterprises gain experience in their early applications of event-driven architectures (EDA), they recognise other areas of their business in which EDA could be beneficial. Sponsored by Solace, the survey noted that 93% of companies that have […]

PodChats for FutureCIO: Generative AI and its impacts on software development

Gartner says businesses are challenged to bring value and innovation wherever their customers are. For CIOs and infrastructure and operations (I&O) leaders, the focus is on enhancing customer experiences and developing staff and skills while building and operating resilient, sustainable, secure, and scalable platforms and systems. With CIOs under pressure to innovate while keeping the […]

Generative AI, Web3 and metaverse driving cloud spending

Gartner forecasts global end-user spending on public cloud services is forecast to grow 21.7% to a total of US$597.3 billion in 2023, up from US$491 billion in 2022. Cloud computing is driving the next phase of digital business, as organisations pursue disruption through emerging technologies like generative artificial intelligence (AI), Web3 and the metaverse. “Hyperscale […]

Putting SG in the global AI map

Under the MOU, the two organisations will work together to develop new AI technologies, solutions, and applications for firms based in Singapore. The partnership will also provide training, resources, and mentorship to nurture local AI talent and support local research projects and initiatives.

The biggest AI trends in 2023 (for now)

The 1950 Alan Turing paper, Computing Machinery and Intelligence, not only proposed how to build intelligent machines but how to test their intelligence, in what has become known as the Turing Test. PwC estimates that by 2030 artificial intelligence has the potential to contribute US$15.7 trillion to the global economy, and over boost local economies […]

Slow reaction time and first-mover aspirations drive analytics spending in APeJ

IDC forecasts spending on big data and analytics (BDA) in Asia/Pacific excluding Japan (APeJ) to reach US$42.2 billion in 2023, up 19.6% from 2022. The analyst attributes the growth to investment in enterprise intelligence solutions which has witnessed significant growth from the previous year. IDC expects this to stay the same owing to the incremental […]

Tugure Indonesia picks SAS for PSAK 74  compliance

Based on the International Financial Reporting Standard (IFRS) 17, PSAK 74 is intended to enhance transparency and comparability in financial reporting and is expected to lead to significant changes across the industry.

PICaaS drivers, inhibitors, recommendations in 2023 and beyond

IDC projects that the total worldwide performance-intensive computing as a service (PICaaS) market will grow from US$22.3 billion in 2021 to US$103.1 billion in 2027 with a compound annual growth rate (CAGR) or 27.9% over the 2022-2027 forecast period. IDC recognises performance-intensive computing as a service market as a fast-developing category of public cloud services […]

Oracle to open second cloud region in Singapore

The region will offer Oracle’s public and private sector customers and partners a new option to locate their infrastructure, applications, and data for optimal performance and latency.

New use cases for Generative AI

Generative AI has capabilities that go beyond simple chatbots with normal query-answering features to write essays, debug codes, and explain complex topics. According to GlobalData, the technology gains investor attention to find new applications such as data augmentation, product development, and risk management across sectors. Kiran Raj, practice head of disruptive tech at GlobalData, says: […]

MTR Lab, Cyberport invest in logistics startup alfred24

alfred24 will also be releasing an AI-powered software for scouting and analysing new installation locations, and optimising fleet routing to reduce CO2 emissions and promote a greener, more sustainable way of delivering parcels.

Public sector data sharing inches closer to reality

The Capgemini Research Institute report, Connecting the Dots: Data sharing in the public sector, revealed that 80% of public sector organisations surveyed across the world have started implementing collaborative data ecosystems initiatives. This is a recognition of the need for a joined-up, data-driven approach to tackle the complex challenges they are facing. However, most are […]

Where AI investments in Asia are going in 2023

According to IDC’s latest Worldwide Artificial Intelligence Spending Guide, spending in Asia/Pacific excluding Japan (APeJ) on artificial intelligence (AI), including software, services, and hardware for AI-centric** systems, will grow to US$49.2 billion in 2026, with a compound annual growth rate (CAGR) of 24.5% from 2021 to 2026. AI assists organisations in developing improved operational efficiency […]

Adobe’s speeds up content supply chain

Adobe’s new generative AI services will be integrated as a co-pilot for marketers and creative professionals to enable rapid development of content variations and improve end-to-end marketing workflows.

Real-time customer intelligence for an exceptional experience

Digital engagement has led to higher customer expectations, greater demands, and more choices if one brand doesn’t deliver. Privacy laws and changes in the technology landscape have marketers scrambling to get the data they need to meet customer expectations. With customer experience (CX) programmes buckling under pressure, the CMO Council and SAS embarked on an […]

Ignoring commerce ethics can damage customer trust

Gartner predicts that by 2027, fines from government and other regulatory bodies focused on commerce ethics will exceed US$5 billion. “Aggressive digital commerce practices are innovative, but they often introduce ethical pitfalls,” said Jason Daigler, vice president analyst in the Gartner Marketing practice. “When ignored, these issues erode customer trust, damage the customer experience, and […]

Prioritising first-party data exceed customer retention expectations

A Gartner survey of 400 marketing leaders reveals that 60% of marketing leaders believe collecting first-party customer data with an appropriate balance of customer value exchange and privacy will become more challenging in 2023. Among respondents, to the survey, 85% have implemented a formal policy to manage customer data, yet privacy remains an ongoing challenge. […]

Data and analytics not as effective in delivering value

Gartner defines the chief data and analytics officer (CDAO) as the business leadership role that has the primary enterprise accountability for value creation by means of the organisation’s data and analytics assets, as well as the data and analytics ecosystem. The analyst says CDAOs must focus on presence, persistence and performance to succeed in their […]

SAP Datasphere preserves context of business data

Called SAP Datasphere, the new solution enables data professionals to help distribute mission-critical business data – with business context and logic preserved – across their organisation’s data landscape.

Omdia reveals gaps in data security strategies

With organisations under significant pressure to protect their data appropriately, a new analysis from Omdia reveals there is a difference between the protection of structured and unstructured data highlighting an important gap in data security. Omdia principal analyst Adam Strange noted that historically the focus of many a data security strategy has been on protecting […]

2023 advisory on data protection strategies

“How do you like your eggs?” Country Roads Magazine has 100 ways for cooking an egg. For something as simple as eggs, it is surprising how complicated we make a life for ourselves. It is not surprising, therefore, that when it comes to data protection, there are many approaches as there are many vendors looking […]

The Game Plan: Balancing the art of multi-role leadership

One of the factors that led to the widespread adoption of the iPhone during its early days was the simplicity with which technology was presented. The operating system was decided so that those with little to no technological inclination can pick it up and start to use it. At the time, competitive products required patience […]

Breaking the data gravity barrier

Dave McCrory coined the term data gravity back in 2010 using the metaphor of gravity to explain the phenomenon of data and applications coming together in one location. Click here to watch McCrory present his ideas behind data gravity. As a proponent of the Data Gravity Index, what does Digital Realty, a data centre operator, […]

APAC’s healthcare needs data governance frameworks to move forward

IDC predicts that by the end of 2026, 55% of healthcare organisations in Asia Pacific will have data governance frameworks in place, prioritising the ethical and explainable use of AI for predictive, preventive, and personalised care. “Digital transformations of the healthcare delivery systems in Asia Pacific will accelerate, including further technological advancements in the realms […]

SKT outlines AI vision at MWC 2023

The company is speeding up AI transformation of industries with its AI technologies, working closely with brilliant startups in areas such as infrastructure & hardware, base technology, and application/service.

Meeting ESG commitments at Petrosea

Mordor Intelligence forecasts Indonesia’s oil and gas market to see a CAGR of more than 5% during the forecast period, 2022-2027. While the pandemic caused a decline in demand for petroleum products, the market is expected to recover once the restriction imposed to control the pandemic are removed and demand for petroleum rises. Contract mining, […]

Confusion over resilience leads to 95% of supply chain failures

Gartner says most companies will remain locked into an outdated model that will prevent them from achieving end-to-end (E2E) resiliency in their supply chains by 2026. Analysis indicates that few companies have accepted the necessary paradigm shift from being forecast-driven, and primarily focused on accuracy, to instead focusing on managing uncertainty in their supply chains. […]

General counsel must address three trends in 2023

Corporate legal departments will feel the impact of three major trends in 2023. Gartner says the trends range from ongoing disruption to flat budgets to information-related regulation. “At the broadest level, legal resources will remain flat due to modest budget increases in the face of rising personnel, technology and service provider costs, lawyer exhaustion and […]

Software solutions Indonesia is buying in 2023

Indonesia’s Big Data Analytic software market grew 14.7% year-over-year (YoY) in the first half of 2022 (1H22), accelerating from 12.5% YoY in the second half of 2021 (2H21), according to IDC’s Worldwide Semiannual Big Data and Analytics Software Tracker. Indonesian organisations have increased their investment in Big Data and Analytics (BDA) for better business decision-making […]

Geopolitical developments to have a mild impact

According to IDC’s Semiannual Big Data and Analytics Software Tracker current geopolitical developments will have a mild impact on market growth, with a positive outlook for the future. The trend of companies relying on data manipulation to analyse, predict, and swiftly adapt to changing market conditions is here to stay, being fuelled by ongoing supply […]

Top 3 priorities of effective data and analytics heads

Gartner says the most effective data and analytics leaders focus on creating business value, nurturing data and analytics talent, and changing culture. The role of the chief data and analytics officer (CDAO) is growing in influence as it becomes required for organisations to transform data into business value,” said Carlie Idoine, VP Analyst at Gartner. […]

AI-driven wireless network helps Powerco light up NZ

Powerco, New Zealand’s second largest gas and electricity distributor, has upgraded to Wi-Fi 6 across its sites nationwide as part of a larger technology refresh. The utility company had been experiencing several issues with its waning legacy Wi-Fi network, and employees grew tired of  the constant troubleshooting. Given the mission-critical and essential services it provides, […]

Bringing automation into production in 2023

FutureCIO has covered data protection for some time now. A 2023 Gartner prediction cautions that through 2025, powerhouse cloud ecosystems will consolidate the vendor landscape by 30%, leaving customers with fewer choices and less control of their software destiny. So just when you thought the democratisation of data and infrastructure has given consumers and enterprises […]

Data protection in 2023’s cloud-first world

FutureCIO has covered data protection for some time now. A 2023 Gartner prediction cautions that through 2025, powerhouse cloud ecosystems will consolidate the vendor landscape by 30%, leaving customers with fewer choices and less control of their software destiny. So just when you thought the democratisation of data and infrastructure has given consumers and enterprises […]

Readying the enterprise’s data protection strategy in 2023

FutureCIO has covered data protection for some time now. In 2020, Gartner predicted that by 2023 65% of the world’s population will have its personal data covered under modern privacy regulations, up from 10% in 2020. IDC noted that the growing prevalence of cloud-based services means greater volumes of data are being collected and analysed. […]

What digital first means at Zuellig Pharma

Zuellig Pharma calls itself a digital-first integrated healthcare services provider. But it wasn’t born digital by any stretch of the imagination. Incorporated in 1922, F.C. Zuellig Inc. started as a general merchant, agent, distributor, manufacturer, exporter and importer in diverse fields, such as textiles, insurance, shipping and transport, consumer goods, healthcare products, household appliances, commodities, […]

Greater data growth and technological convergence in 2023

The rapidly increasing demand for application-driven data, especially from those with high data consumption, will eventually exceed the target operating cost for 4G networks. With baselines for 5G consumer plans starting at the top end of 4G plans (for example, 100 Gb buckets and higher) and enterprise applications already generating IP traffic in terabytes per […]

How insurers can monetise data and analytics

A global pandemic, natural catastrophes, geopolitical risks, and macroeconomic risks, coupled with recessionary market sentiment, have created an extremely uncertain environment for insurance enterprises. While Life and Annuity (L&A) insurers remain positive following the pandemic, inflation continues to be a looming threat for Property and Casualty (P&C) insurers globally. Insurers across the board are looking […]

PodChats for FutureCIO: Narrowing the work execution gap

IDC says Asia/Pacific organisations continue to refine hybrid working practices and organisational culture to accommodate new ways of working that enhance productivity, security, employee retention and customer satisfaction. Automated learning and low-no code tools will catalyse employees’ skills training and development and keep businesses to stay relevant in the digital-first economy. At the same time, […]

Why the cloud is critical for the financial sector in 2023

As we enter 2023, the financial sector is predicted to experience massive changes as traditional financial institutions (FIs) compete with Fintechs and digital services for supremacy. The launch of new digital banks like GXS and Maribank have utilised technology and data to deliver innovative and personalised financial services to draw new customers. At the recent […]

PodChats for FutureCIO: Imperatives for CSCOs in 2023

A persistent pandemic around the world and global geopolitical conflicts continue to dominate headlines. Navigating uncertainties and managing supply chain challenges accordingly has, out of necessity, become a top business priority. The Business Costs of Supply-Chain Disruption report by the Economist Intelligence Unit estimates that the disruptions of the past two years are costing companies, […]

PodChats for FutureCIO: Trends for CMOs and CIOs in 2023

Gartner says customer demand and buying behaviours continue to fluctuate unpredictably amid pandemic waves, supply chain disruption, inflationary price increases and geopolitical instability. At the same time, strategic marketing priorities — such as innovation, customer experience (CX) and digital commerce — transcend functional boundaries, becoming enterprise priorities with complex cross-functional execution. Also, traditional sources of […]

5 steps for marketing to regain business confidence in 2023

“Against a backdrop of unrelenting social and economic pressures, marketing leaders look toward a future where smarter marketing leads to deeper, more valuable connections between customers and brands,” said Andrew Frank, distinguished VP analyst in the Gartner Marketing practice. “From managing misinformation to ensuring effective first-party data collection, this year’s predictions prioritise the trends that […]

Playing offence against ransomware with a modern data infrastructure

There is no question today that ransomware is one of the biggest concerns for organisations as they struggle to ward off cybercriminals that are remorselessly finding new ways to invade the concentric layers of their data infrastructures. According to a survey conducted in January 2022 by Sophos, 65% of Singaporean organisations have been victimised by […]

Bank of Ningbo unveils first AI digital employee

To bring Xiaoning to life, Bank of Ningbo partnered with AI giant SenseTime which has been deploying in recent years multi-functional AI digital humans across different scenarios in the banking and finance industry.

Investment priorities for APAC businesses in 2023

Asia has been a tech-forward region and businesses are still hungry for transformation to gain an edge. While 2023 looks uncertain, CEOs I speak to say their need for IT tools and technologies to help with their digital transformation hasn’t waned. That said, they are prioritising. Spending isn’t going away, but it is shifting to […]

On the road to real-time in the cloud for Indonesian companies

The pandemic was a real-world litmus test of the benefits of being cloud-first. The flexibility, agility, and ability to connect with a host of cloud-native SaaS applications helped many companies manage their challenges. Those who were not ready either had to modernize their infrastructure or be prepared to be side-lined. Yet, there are many companies […]

Gartner identifies top hurdles facing CMOs in 2023

“As CMOs enter 2023, the current environment demands a relentless focus on customer value, purposeful evolution of the marketing function, and continual optimization of brand value,” said Ewan McIntyre, chief of research in the Gartner Marketing practice. “In order to meet the enterprise mandate of driving growth amid continued disruption, CMOs must act decisively to […]

PodChats for FutureCIO: The rise of the Chief Automation Officer

First came automation – the realisation that some aspects of workflow can be done by machines. Next came the integration of artificial intelligence into IT operations (AIOps), robotic process automation (RPA), decision management, and business automation, resulting in cost reductions and doing more with less, maybe even more accurately. Coincidentally, automation is helping seen alleviate […]

VODChat: End of the line for RPA

Gartner defines robotic process automation (RPA) as a productivity tool that allows a user to configure one or more scripts (which some vendors refer to as “bots”) to activate specific keystrokes in an automated fashion. The result is that the bots can be used to mimic or emulate selected tasks (transaction steps) within an overall […]

AI to fuel security spending privacy issues notwithstanding

The Juniper Research report, Border Security Technologies: Emerging Trends, Key Opportunities & Market Forecasts 2022-2027, forecasts that the value of the border security technology market will exceed US$70 billion globally in 2027; rising from US$48 billion in 2022. Growing at 47% over the period, the new report predicts that the adoption of AI‑integrated technologies, such […]

PodChats for FutureCIO: Solving the death by personalisation dilemma

Deloitte Hong Kong Digital Leader Allen Wong believes that the business landscape has changed since the onset of the pandemic in terms of delivering an outstanding customer experience due to more channels to deal with customers, the need to understand customer data to drive targeted experience, as well as the increasing trend of loyalty programmes […]

Boards see digital embedded in all growth strategies

Gartner says 89% of board directors say that digital business is now embedded in all business growth strategies. However, just 35% of board directors report that they have achieved or are on track to achieving digital transformation goals. “Boards of directors (BoDs) have reached a point where digital business strategy and overall business strategy are […]

Gartner outlines its top 10 strategic technology trends for 2023

Ambitious strategic objectives like growing revenues and accelerating digital business demand action even when the future is unclear. This is underscored in Gartner’s technology predictions for 2023. But there is a caveat in this year’s predictions. “To enhance their organisation’s financial position during times of economic turbulence, CIOs and IT executives must look beyond cost […]

Fujitsu Asia and A*STAR ink research pact in SG

Fujitsu Asia and the Agency for Science, Technology and Research (A*STAR) have signed in Singapore a master research collaboration agreement  to accelerate the research and development of AI and converging technology solutions for future of manufacturing, trust technologies and healthcare and medical applications. The agreement will allow both organisations to leverage their respective strengths in […]

PodChats for FutureCIO: Data alone is not the answer

Enterprises continue to mature in the art of acquiring data whether this is structured or unstructured. But having data alone has proven to be no predictor of whether a business is successful at drawing insights from the data. Gartner says data-driven organisations struggle with increasing data diversity; its producers, consumers and distributed nature; and automation […]

Retailers lead growth in 2021-2022 RPA discussions

Robotic process automation (RPA) is a technology that emulates how people interact with software to carry out repetitive, high-volume operations. Findings from GlobalData’s Company Filing Analytics Database reveals RPA is gaining traction in 2022. The firm noted that more than 600 companies had RPA-related discussions from Q1 to Q3 2022. However, it was the retail […]

Meralco rolls out data solution to improve CX and OPs

It used to be that when you have a monopoly on a market, you can sit back and just rake in the rewards without a care for the service you deliver or the state of customer satisfaction. That may not hold up today. A study in the Journal of Marketing Research suggests customer satisfaction predicts […]

Prudential, Google Cloud forge a strategic partnership

Prudential will leverage Google Cloud’s data analytics capabilities, secure and sustainable infrastructure, and the broader Google ecosystem, to accelerate its digital transformation and to enhance user engagement of its health and wealth platform, Pulse.

Cathay Pacific is using conversational AI to enhance customers’ digital experience

Accenture notes that the pandemic has put pressure on organisations and industries to reduce overall costs to outweigh missing revenues. Within in the travel industry, operational deficits caused by staff shortages have negatively impacted processes, costs, and customer experiences. In reporting a loss of nearly HK$5 billion during the first half of 2022, Patrick Healey, […]

AI opportunities in China

The IDC Worldwide Artificial Intelligence Spending Guide shows that total global IT investment in artificial intelligence (AI) in 2021 was US$92.95 billion, expected to increase to US$301.43 billion in 2026, and the compound annual growth rate (CAGR) was about 26.5%. In recent years, more and more enterprises have become involved in the Digintelligence Era and […]

Towngas expands S-Carbon adoption

Towngas is the first public utility in Asia to implement the S-Carbon for supply chain management purposes, having started a trial run of the system in early this year.

IDC says AI can be used to fast-track DX journey

Worldwide revenues for the artificial intelligence (AI) market, including software, hardware, and services for both AI-centric and AI non-centric applications, totalled $383.3 billion in 2021, an increase of 20.7% over the prior year. “Despite all-time high inflation and looming recession fears, spending in AI and automation technologies and solutions proceed at full steam. Technology leaders […]

Gartner survey outlines barriers to analytics adoption

“CMOs often believe that achieving marketing data integration goals will lead to greater influence and increased value of marketing analytics,” said Joseph Enever, sr director analyst in the Gartner Marketing practice. “The reality is that better data won’t increase marketing analytics’ decision influence alone. CMOs must address the real challenges — cognitive biases and the […]

The rocky road to commercial 6G

As 5G’s commercial rollout continues, the deployment of distributed computing has become progressively more important. Distributed computing, or ‘edge-to-cloud’ compute, is the use of disaggregated resources to perform compute operations. But in the 5G era, distributed computing has played a supportive role, while, as enterprises and service providers transition to 6G, distributed computing will be […]

Link between real-time data and revenue growth revealed

“The State of the Data Race 2022” revealed that the data race is not only heating up, but rapidly shifting toward real-time data — the data that powers in-the-moment use cases such as recommendations and personalization, or always-up-to-date inventory and logistics. According to 78% of respondents’ real-time data is a “must-have,” not a “nice-to-have.” The […]

PodChats for FutureCIO: Future-proofing your modernisation journey with AI

If disruption was the word of the times for much of 2020 to 2021, modernisation was the strategy that underpinned many digital initiatives during 2021, on top of goals like resilience and sustainability. But as organisations allocate resources to pursue modernisation, Boards and the C-suite leadership are calling for greater scrutiny on the return on […]

PodChats for FutureCIO: How DevOps practitioners see DevSecOps

Gina Smith, a research manager for DevOps in Asia/Pacific with IDC explains that with the COVID-19 pandemic going into its third year, Asia/Pacific organizations are looking to DevOps processes and practices now more than ever. “The need to deliver evocative and secure applications and services is unrelenting. Mature DevOps efforts will combine IT, development, and […]

The big lie about data

Most business leaders of today believe the big lie about data: that its value lies in insights. Millions of careers and billions of market capital are dependent on classical data systems like data warehouses, high-performance query engines, and data visualisation software. In fact, the combined market size of the business intelligence and analytics market worldwide […]

Four paths to stay ahead of regulation in times of change

Gartner lists four primary options available to legal and compliance leaders to cope with unprecedented levels of regulatory change. These regulatory changes are being driven by increasing regulatory oversight, renewed geopolitical tensions and the ongoing COVID-19 pandemic. “The blistering pace of regulatory change right now is threatening to overwhelm some legal and compliance teams,” said […]

InnoBlock builds HK’s first ESG data platform on AWS

InnoBlock built TT Green to help organisations accurately understand their environmental impact so they can take action to reduce greenhouse gas emissions, comply with global standards, and obtain credible green certifications and green financing.

Singapore’s Temus outlines growth momentum

The company has grown its workforce to around 200 people since its inception nearly 18 months ago and is planning to increase this number by five-fold over the next three years.

Singtel and Intel debut  5G MEC incubation programme

One of the first solutions to be trialled was an accelerated content delivery solution. Initial trials have shown a significant reduction in the time needed to load videos – by up to 46% on 5G Edge MEC compared to 4G with public cloud.

PodChats for FutureCISO: Improve cyber risk outcomes in distributed ecosystems

Cybersecurity is turning into a social phenomenon. Investor interest, public pressure, employee demands, and governmental regulations are strengthening the incentives for organisations to track and report cybersecurity goals and metrics within their environmental, social and governance (ESG) efforts as a business requirement. Gartner says traditional culture improvement efforts that focus exclusively on awareness are failing […]

Why Singapore businesses are failing to meet customer expectations

The Zendesk CX Accelerator report revealed that Singaporean businesses are struggling to deliver on their exceptional customer experience (CX) aspirations. The report noted that just seven per cent of Singapore businesses are qualified as ‘CX Champions’ – those considered the highest standard-bearers. As of the report, Singapore ranked 10th across the 13 global markets surveyed. […]

Meralco tapped Cloudera to help develop data platform

The new Meralco Data Platform (MDP) processes the utility company’s data and runs various machine learning models – allowing Meralco to implement predictive analytics for improved identification of secondary lines for rehabilitation and overloaded distribution transformers.

Distributed-by-design architecture to define the future of IT infrastructure

Enterprise agility and operational effectiveness are largely dependent on the responsiveness, scalability, and resiliency of the digital infrastructure used to enable mission-critical applications, data operations, and connectivity demanded by customers, partners, and employees. During periods of uncertainty – disrupted supply chains, rising inflation, geopolitical instability, energy price spikes, the ongoing global COVID-19 pandemic, and climate […]

Sustainable retail practices at Decathlon

COVID-19 may not be over, but life is beginning to return to some normalcy for retailers. McKinsey says the medium-term outlook is positive, with the global sportswear market expected to grow 8 to 10% a year to 2025. Since 2020, retailers have been on a roller coaster ride. On the one hand, early mobility restrictions […]

PodChats for FutureCIO: Fundamentals of data resilience in 2022 and beyond

The world is experiencing a level of disruption and business risk not seen in generations. Some companies freeze and fail, while others innovate, advance, and even thrive. The difference is resilience. With data now acknowledged as an important element of real-time decision-making, perhaps it is time for organisations to make a serious effort at achieving […]

AvePoint to hire over 500 digital professionals in SG by 2026

With the growth of a vibrant R&D community in the Lion City, AvePoint intends to continue product innovation to address modern digital challenges including hybrid work collaboration, security, responsible use of artificial intelligence, blended learning, and well-being.

PodChats for FutureCIO: Transforming the data supply chain

Data, data everywhere. Not a drop of insight. At times this rings true. Organisations have mastered the art of capturing data in all its forms, regardless of whether it is structured or unstructured. But the abundance of data – 74 zettabytes created just in 2021 alone, means nothing when we are unable to understand what […]

PodChats for FutureCIO: Aligning AI to your business strategies

IDC is forecasting Asia/Pacific (excluding Japan) spending on AI systems to rise from US$17.6 billion in 2022 to around US$32 billion in 2025. Businesses invest in artificial intelligence (AI) to gain a competitive advantage through improved customer insight, increased employee efficiency, and accelerated decision-making. Dr Chris Marshall, associate vice president, responsible for data, analytics, and […]

Transforming financial institutions through data-as-a-service

It is not a secret that many financial institutions struggle to transition to more advanced credit models. Technologically, many institutions have outdated system capabilities, with limited access to data sources, paired with outdated analytical engines. This has resulted in poorer credit decisioning, as the strong reliance on traditional data, limited access to alternative data, inflexible […]

80% of executives think AI can be applied to any business

A recent Gartner survey of organisations that have deployed AI or plan to deploy within three years found that 80% of executives think automation can be applied to any business decision. As automation becomes embedded in digital business, the survey revealed how organisations are evolving their use of artificial intelligence (AI) as part of their […]

Chongqing inks a slew of smart city projects

Now on its fifth edition, the theme of this year’s SCE revolves around smart city to help Chongqing hasten its transformation into smart city by deeply integrating digital technology with the city’s economic and social development.

PodChats for FutureCIO: Data resilience in a multi-cloud world

Organisations are migrating to the cloud to improve efficiencies and scale with greater digital transformation. Cloud plans and adoption have accelerated during the pandemic, with many in Asia considering a hybrid multi-cloud strategy to optimise the management of SaaS applications while ensuring business continuance from existing legacy and meeting remote work needs. This preference to […]

MTR Corporation and HKSTP signed collaboration pact

The two companies will explore the establishment of a Living Lab within MTR’s real life operations environment to validate solutions provided by tech startups to find best-fit solutions for tackling different business challenges.

Data resilience – a matter of perspective

Brent Ellis, a senior analyst for Forrester, defines data resilience as a combination of data durability (ensuring the data is safe and not compromised), and availability for use by the people or services that use it. In the context of the current hybrid work environment, he believes this might include connectivity components, and BYOD support […]

Gartner cautions on the transformational potential of ET

“Emerging technologies offer the transformational potential for businesses, but CIOs and technology innovation leaders are challenged to scale digital capabilities while improving sustainability in the face of expanding resource constraints,” said Melissa Davis, VP analyst at Gartner. “It is essential that organisations cut through the noise surrounding emerging technologies to accelerate change by leveraging innovations […]

New AI-powered business models to strengthen customer value

Frost & Sullivan predicts that artificial intelligence (AI) adoption unleashes innovative business models, drives operational efficiencies, and creates strategic differentiation. The analyst goes on to comment that the pace of digital transformation and AI adoption has accelerated as organisations explore new means of creating sustainable business models and driving customer value. “The move to large-scale […]

PodChats for FutureCIO: Activating data in real-time

“Data has become the most important asset of any organisation and data and analytics are more critical than ever. New use cases for data to support machine learning, artificial intelligence and analytics are endless. As the rate of change continues, embracing flexibility, agility and adapting to new challenges is a must,” said Donald Feinberg, distinguished […]

Hyundai to set up US$400-M Boston Dynamics AI Institute

The launch of the institute follows on the heels of Hyundai’s acquisition two months ago of Boston Dynamics from SoftBank in a deal valued at US$1.1 billion, giving the car manufacturer an 80% stake in the mobile robot firm.

HKBU sets a high bar for human-AI arts collaboration

The orchestra and an AI virtual choir staged a newly arranged choral-orchestral version of the song Pearl of the Orient, with an accompanying cross-media visual narrative based on the lyrics and music created by an AI media artist.

Pandemic drives hyper-personalization demand in India

When the pandemic hit, more consumers in India started to use digital channels and platforms for daily tasks such as buying groceries, opening a bank account, and purchasing medicines, thus changing customer interaction and expectations. As good customer experience (CX) often influences future purchase decisions, increasing customer engagement and satisfaction is the top business priority […]

PodChats for FutureCIO: CTO as strategist and operations leader

Gartner defines the chief technology officer as having overall responsibility for managing the physical and personnel technology infrastructure including technology deployment, network and system management, integration testing, and developing technical operations personnel. CTOs also manage client relations to ensure that service objective expectations are developed and managed in the operations areas. Samantha Searle, senior principal […]

The road to autonomous operations in IT

Despite all the advances in technology and the innovations it has enabled, enterprises remain vulnerable to unpredictable forces. It’s hard not to be distracted by the daily news about wars, fuel shortages, health crises, and how all of these are impacting daily lives by way of disruption to the supply chain. Gartner says, “supply chain […]

PodChats for FutureCIO: Meeting energy commitments with AI

* Editor’s note: This article is co-produced by Sukhpreet Kaur The global energy ecosystem is currently undergoing a massive transformation, and in the decades ahead, it will continue to become more decentralised, digitalised, and decarbonised. To reach the commitments made under the 2015 Paris Agreement – limiting the global temperature rise to well below 2°C – […]

Eyewear and lens maker improves supply chain and customer connectivity with iPaaS

Tightening supply chain with cloud native platform  EssilorLuxottica, the eyewear and lens maker, reformed its digital processes by streamlining data and tightening workflows through a cloud-based integration platform as a service (iPaaS). This enabled the company to not only automate but expedite order processing with speed to meet higher demand across ASEAN and beyond.  Using […]

US$25 million to boost healthcare innovation in Asia Pacific

Singapore HQ set up to create jobs and spur innovation The demand for virtual healthcare and growing investments in the digitalization of healthcare institutions are accelerating the adoption of advanced digital health platforms. One such company, Healthcare Triangle Inc is investing USD 25 million towards expansion, with Singapore as the regional hub.  The company is […]

Driverless vehicles to pilot robotaxi as ride hailing service

AI company, Badu plans to roll out its fully autonomous vehicle (AV) by next year Taxi commuters will ride on fully autonomous vehicles in China by 2023, with the launch of Baidu’s next-generation electric autonomous vehicle (AV), Apollo RT6.  Designed with a detachable steering wheel, Baidu’s AV can manouver around complex urban environments intelligently. Tesla’s […]

PodChats for FutureCIO: Becoming a data-driven-native enterprise

It is July 2022. Currently, most businesses understand the importance of data. A few have been truly transformed by it – embracing it as a competitive advantage. For those that are struggling to become data-driven-native enterprises, the answer boils down to two words: data maturity. As regional enterprises push to accelerate digital transformation (DX) and […]

Hyperscaler expansion fuelling IT spending in 2022

Gartner forecasts worldwide IT spending to total $4.5 trillion in 2022, up three per cent from 2021. Overall IT spending is subdued with anticipated cutbacks on PCs, tablets and printers by consumers, causing spending on devices to shrink by five per cent. “Inflation is top of mind for everyone. Central banks around the world are […]

Streamlining clinical workflows to enhance healthcare coordination

Altera Digital Health partners SingHealth to enhance healthcare delivery with EMR technology   A suite of healthcare IT solutions will provide SingHealth to support its electronic medical record (EMR) platform. SingHealth, supported by the national Integrated Health Information Systems (IHiS), has been using the SunriseTM clinical manager system since 1998. The comprehensive EMR platform suite […]

Cloud-driven breach detection device to arm cyber defenders

Push button function acts as first response alert for any security breach  ExtraHop, a cloud-native network intelligence company recently announced its integration with CrowdStrike, to deliver better cyber protection of computing devices, cloud workloads, identity and data. Its ‘push button’ feature helps security analysts progress from detection to threat containment to investigation with just a […]

Man and machine – a love-locked relationship

Interview with Don Ong, head of innovation, Advantest at a regional automation showcase Robotics may be known for fast, repetitive and precision work but it relies on human supervision to excel. AI and machine learning can capture data and gather intelligence from previous tasks to shorten production lines. But there is an interdependency to improve […]

Profiling the best adopters in robotics and automation in Asia

At its inaugural APAC conference held in Singapore, Blue Prism World on Tour 2022, Asia Pacific, SC&C Blue Prism showcased some of the latest trends and innovative use cases around the use of robotic process automation (RPA) and intelligent automation (IA). Speakers from Schroders, Advantest, National Australia Bank, and Air New Zealand shared how RPA […]

New data lab is making sports more accessible and exciting

In the pursuit of making sports and healthy lifestyles more accessible, Decathlon unveiled its data lab, recently in Singapore.  What started out as an e-commerce sports retailer in Singapore. Decathlon has became one of the pioneers in the omni-channel approach with the establishment of their first experience store in 2016.  Since then, the company has […]

Modernising human-machine collaboration in the workplace

“There is a growing desire to create computer systems that can communicate effectively to collaborate with humans on complex, open-ended activities.” This is from Hallmarks of Human-Machine Collaboration: A framework for assessment in the DARPA Communicating with Computers Program Case in point, a couple of years ago, I spoke to the head of an asset […]

Siemens and Nvidia create an industrial metaverse to reduce operational risks

Taking industrial automation to another level with digital twin virtualisation platform Nvidia and Siemens partner to open a new digital open platform, to feature hardware, software and digital services, before they go live.  In creating an industrial metaverse, German technology powerhouse, Siemens, partners  chip designer Nvidia Corp to build a virtual reality for companies to […]

PodChats for FutureCIO: Demystifying layered voice analytics

* Editor’s note: This article is co-produced by Sukhpreet Kaur How do we communicate today? “According to research, face-to-face communication is conveyed with 55% non-verbal, 38% vocal, and only 7% words in the words spoken.” – Albert Mehrabian, Professor of Psychology and a researcher of body language. In the American TV series, Lie to Me, which […]

Modernising process automation for growth

The idea of automation and robotics may have their roots when the Greek philosopher Aristotle envisioned a world where the automatons could evolve into a practical labour force capable of changing the world as he knew it: “If every tool, when ordered, or even of its own accord, could do the work that befits it […]

CISO’s guide to managing supply chain risks

Supply chain attacks are not new. The infamous SolarWinds attack laid the foundations for a supply chain attack frenzy. 2021 saw numerous sophisticated attacks such as Codecov in April and Kaseya in July, concluding with the Log4j vulnerability that was exposed in December. Closer to home across the APAC region, we also see similar examples […]

Paradox of personalisation versus privacy

State of Personalisation Report Uncovers Consumer Behaviours   In the race to personalise everything sold online and making that experience memorable, companies have to obtain your personal data first before they can customise.  Now this changes consumer attitudes because in the process your data is being shared online and in return, creates a paradox for businesses. […]

New study lists cyber threat as key concern

Increase in cyber threats face today’s organisations A recent study from A10 Networks with 250 corporate organisations revealed key challenges and priorities of enterprise organisations in today’s post-pandemic era. As many as 95% showed high levels of concern for all aspects of enterprise digital resilience. Outranking all other concerns, optimisation of security tools to ensure […]

Frosts says digital health to drive new business models

The increased number of patients using digital health tools, such as telehealth and other enterprise IT solutions, is empowering consumers to manage their health. Frost says this is accelerating the global digital health market growth. According to Frost & Sullivan’s analysis, Global Digital Health Outlook, these tools will help ensure patient engagement and avoid staff […]

‘Data Management as a Service’ to tackle cyber attacks

In light of today’s rising ransomware attacks, organisations no longer need to worry about completely losing their mission critical data or digital assets stolen from their network storage. Now, a simple way to backup, secure, govern and analyse data, takes the form of a suite of cloud-based services by Cohesity. Making this more readily available […]

PodChats for FutureCIO: Mastering data-driven strategies post-pandemic

Businesses today are collecting troves of data but having massive stores of data doesn’t mean anything if an organisation is not able to use the data in the right way. That’s the sad news. The slightly better news is that companies recognise their limitations and are throwing resources and technology to solve the data mystery. […]

Improving your customer service strategy in 2022

A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates, and an additional 10% say their contact rates will rise even higher. The survey also observed that only 36% of service professionals feel fully prepared to handle a surge in service and support cases. Further, […]

CSCOs identify 8 tech themes for 2022

With increasing pressure on supply chain leaders to implement technological responses to disruptions, supply shortages and security incidents, Gartner has identified the top 8 supply chain technology themes in 2022. Gartner analysts have selected the themes for their potential to deliver automation, intelligence and resiliency. “According to a Gartner survey among 211 supply chain professionals […]

Challenges and opportunities in edge machine learning adoption

In recent years, the industry has witnessed the migration of machine learning (ML) closer to the data source to create a better user experience and enhance privacy. To ease the challenges in design and development and accelerate adoption, many companies are offering development platforms, tools, libraries, and solutions for edge ML applications. As the adoption […]

The human-machine equation of intelligent automation

According to British writer and lay theologian, Clive Staples Lewis, two heads are better than one “not because either is infallible, but because they are unlikely to go wrong in the same direction.” Deloitte Analytics says we are living in the “age of with”: humans with machines; data with actions; businesses and their customers. In […]

Three BNPL growth opportunities for B2B companies

Emerging as an alternative credit payment approach, buy now, pay later (BNPL) aims to meet the need of younger consumers who often have a limited credit history and low credit scores. The global BNPL market is expected to reach $656.34 billion by 2026 from $136.55 billion in 2021, registering exponential growth at a compound annual […]

PodChats for FutureCIO: Intelligently verifying digital identities

Oxford Languages define identity as the fact of being a person or thing. According to the World Bank ID4D data, over a billion people around the world do not have official proof of identity. In Asia-Pacific, up to 20% of the population lacks an ID. Even as governments race to implement national digital identities, private […]

Improve product authenticity with blockchain

Blockchain is quickly becoming a major value driver as businesses discover its advantages in terms of enhancing customers’ confidence in their brands. Blockchain helps to enhance customer confidence in products by offering clear and trustworthy information about product provenance, ethical sourcing, responsible supply chain methods, and authenticity. Abhishek Paul Choudhury, senior disruptive tech analyst at […]

Omdia claims AI adoption is now self-sustaining

Omdia suggests that the enterprise AI market has reached critical mass (adoption is becoming self-sustaining), and the market is now in the early majority phase. It posits that the impact of what comes next will be far-reaching. “The next two years will be a time of explosive growth for enterprise AI as an unprecedented number […]

Banks to use generative AI for better risk management

Gartner predicts that generative artificial intelligence (AI), autonomic systems and privacy-enhancing computation are three technology trends gaining traction in banking and investment services in 2022. These trends will continue to grow over the next two to three years, contributing to the growth and transformation of financial services organisations. “While growth is the top priority, the […]

PodChats for FutureCIO: Maximise the impact of automation on CX

In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations. It indicates that although organisations are committed to becoming more customer-focused, they have insufficient understanding of customers’ expectations and are failing to deliver quality experiences. In more developed markets like Hong Kong and Singapore, customer […]

3 ways to design better decisions and create change

Gartner distinguished research vice president Erick Brethenoux says tighter regulations and unprecedented levels of uncertainty are increasing the complexity of decision-making. He opined that chief data and analytics officers (CDAOs) cannot just collect data and create analysis, and then hope it is used. Gartner says CDAOs need to learn to design better decisions and make […]

Talend Trust Score to enhance organisations’ data health capabilities

One of the directives of digital transformation is imperative to create a data-driven culture. However, as revealed in The Talend 2021 Data Health survey, organisations globally continue to struggle to work effectively with data. The survey revealed that 78% of executives say they face challenges in using their data, and more than a third say […]

PodChats for FutureCIO: Strategic advisors to business

CIOs have traditionally overseen the design, development, and management of IT systems for the internal use of the CIO’s company. But as businesses become more technology-led, the CIO is being brought into the development of solutions that can be sold and marketed to other companies. In a survey of CIOs by IDC, 58% say they […]

What will drive consumer behaviour and markets

As digital transformation takes root across the consumer ecosystem, businesses must expand and deepen their relationships with consumers to better understand their wants, needs, and aspirations. “Technology is causing massive shifts in the way consumers live their lives, and technology companies, from hardware vendors to software developers to service and infrastructure providers, must think hard […]

Over 90% of businesses will fail in the data economy

According to Snowflake, the data economy enables businesses to tackle the most complex business problems and elevate the services they can offer above their competitors. It allows them to build new revenue streams by taking tailored data products and services to their customers, partners, and any other organisation participating in the data economy. The company […]

PodChats for FutureCIO: Reshaping the future of the energy sector

The value of the renewable energy market is set to grow from $880 billion to nearly $2 trillion by 2030. Artificial intelligence (AI) is having a transformative effect across energy and utilities. It is used to forecast demand and manage the distribution of resources, to ensure that power is available at the time and place […]

Chasm hinders real data analytics investments

The Q1 2022 Alation State of Data Culture Report reveals that only 18% of data leaders expect to receive the full amount of funding they say is necessary to get or stay ahead of the competition for data and analytics, even 98% cite needing it. The report noted that data leaders feel the pressure to […]

PodChats for FutureCIO: Strategies for enhancing how tech supports ESG

Environmental, social, and corporate governance is an approach to evaluating the extent to which a corporation works on behalf of social goals that go beyond the role of a corporation to maximize profits on behalf of the corporation’s shareholders. In recent years, climate change has elevated the visibility of ESG initiatives. While the Board has […]

Hyper-personalisation – the aspirations and the reality

Recently I was calling my airline to inquire about expiring award miles. I approached them via three channels: through their customer hotline, via online chat, and customer WhatsApp number. Long story short, I hung up after listening to an automated voice tell me that ‘the lines are busy’ after two hours. I placed the call […]

Gartner lists 5 components to drive digital capabilities

The Gartner Research Board has identified a new model for digital leadership that binds together data, analytics, digital technology, and transformation capabilities onto business. The Gartner Research Board said that data and analytics (D&A) leaders are uniquely positioned to drive this change that will make their companies behave like digital natives. “The most advanced and […]

Failed transformation can result in US$6 million in lost revenue

MuleSoft’s 2022 Connectivity Benchmark Report revealed that more than 70% of customer interactions in APAC are now digital. However, only 30% of IT decision-makers (ITDM) in the region say they have managed to provide a fully integrated end-user experience across various channels and touchpoints. As digitalisation accelerates, APAC organisations could lose on average more than […]

APAC workers see the positive impact of working with bots

The IDC report, Work automation and digital skills – Essential for the Future of Work, revealed that up to 60% of employees are collaborating with bots for work. Drawn from the Asia Pacific excluding Japan (APeJ) Future of Work Employee Perspectives Survey 2022, the study found that automation is becoming more embedded in day-to-day work, […]

Operational efficiency and resilience are driving BDA growth in APAC

The latest release of IDC’s Worldwide Big Data and Analytics (BDA) Spending Guide, Asia/Pacific* forecasts spending on BDA solutions to grow by 19% in 2022, rising 1.6 times to US$53.3 billion by 2025. IDC says enterprises’ evolving need to gain operational efficiency and operational resilience is driving investments. Building operational resilience stems from providing a […]

Data illiteracy hinders business performance and staff retention in APAC

The Forrester Consulting report, Building Data Literacy: The Key To Better Decisions, Greater Productivity, And Data-Driven Organisations, found that despite increasing demand for data skills, insufficient training and investments are leaving business leaders with a false sense of security. Manager-worker disconnect Enterprises in Asia-Pacific and Japan (APJ) understand the broad and deep value of improved […]

Technology is NOT neutral

I never thought I’d hear a CEO talk about “technological determinism” on the main stage, but Tim Cook uttered those very words last week at IAPP’s Global Privacy Summit held in Washington, DC. This is how Cook opened his keynote: “But we know, too, that technology is neither inherently good nor inherently bad; it is […]

Marketers still struggle with data despite going digital

Nielsen’s 2022 Annual Marketing Report revealed a digital dominance in how dollars are being spent and exposed marketers’ lack of confidence in the data behind those decisions. According to the study, marketers report data accuracy, measurement, and ROI as important. Among respondents in Asia-Pacific (APAC), 57% believe first-party data is important for their strategies and […]

Sophisticated ransomware – the answer lies beyond the perimeter

The growing frequency and intensity of cyberattacks have been pushing businesses to boost their cybersecurity defences. In August 2021, a ransomware attack on a specialist clinic in Singapore, potentially exposing the data of more than 73,000 patients, prompted the Ministry of Health (MoH) to conduct a thorough review of the clinic’s compromised IT system. The […]

Customer-centricity and innovation drive AI spending in APAC

Artificial intelligence spending in Asia/Pacific will rise from US$17.6 billion in 2022 to around US$32 billion in 2025. Businesses invest in artificial intelligence (AI) to gain a competitive advantage through improved customer insight, increased employee efficiency, and accelerated decision making. IDC forecasts a compound annual growth rate (CAGR) of 25.2% for the period 2020-2025. “Many […]

3 imperatives driving the top trends in data and analytics for 2022

Data & Analytics (D&A) leaders should embrace three imperatives when leveraging the top D&A trends for 2022 in their enterprise. Gartner says data & analytics (D&A) leaders should embrace three imperatives: activate dynamism and diversity, augment people and decisions, and institutionalize trust when leveraging data and analytics. “This year’s top D&A trends represent business, market […]

Surveillance tech open new opportunities for innovation

The Frost & Sullivan report, Global Surveillance Solutions Growth Opportunities, finds that the increasing adoption of advanced surveillance systems and technology innovations is accelerating market growth. Innovative features in surveillance technology such as new integration capabilities and analytics offerings are catalysing the industry, enabling a shift away from legacy analogue. The global market will likely […]

Monetising 5G data is not easy

Data is the fuel that feeds algorithms and decision-making to drive growth in the digital economy. ABI Research forecasts data & analytics services revenue to reach US$6.4 billion in 2026 from US$140 million in 2021, at a CAGR of 115%. “Data is becoming a crucial production element, data collection, storage, processing, and an understanding of […]

The Bots are coming to boost your productivity and efficiency

Technology is at its most transformative when it makes our lives less, not more, complicated. Yet so much of our working lives, are spent wrestling with mundane, repetitive tasks. These tasks take away time and opportunities from employees to analyse critical data across various functions within the organization, and to release their potential through engaging […]

IDC calls for rethink of customer engagement strategies

Two years into the COVID-19 pandemic, the region continues to adjust with cycles of change and adaptation. Customers today are more connected, consume more digital products and services, and are sharing more data because of their digital consumption. For organisations, digital engagements, products, and services have turned mainstream as they accelerated the expansions of digital […]

PodChats for FutureCISO: How to get senior management buy-in

The pandemic has catapulted security once more to the top of IT and executive leadership priorities, even the Board. However, at issue for the CIO and CISO is getting management buy-in when it comes to what technologies to acquire, how to integrate these into existing security strategies, the challenges in the journey to integration, and […]

ESG priorities may yet yield profits

Cloudera’s Limitless: The Positive Power of AI Study identified environmental, social and governance (ESG) as a top priority for business leaders and those who fail to act for the good of communities put business growth and talent at huge risk. New research reveals that 28% of APAC business decision-makers (BDMs) are now putting increasing investment […]

Emerging tech to account for 40% of ICT spending – seriously?

IDC’s Worldwide Black Book: 3rd Platform Edition reveals that the recent acceleration in digital investments sets Asia/Pacific (excluding Japan) ahead of the rest of the world. Investments in new technologies such as artificial intelligence, robotics, IoT, AR/VR, and blockchain are expected to contribute close to 40% of total ICT investments by the end of the […]

Prioritising privileged access management in 2022

Privileged access management (PAM) is a high-priority cyber defence capability. PAM requires a comprehensive technical strategy based on a zero-standing privilege (ZSP) operating model. Key success factors include visibility and control of privileged accounts across all assets. Traditional PAM controls such as credential vaulting and session management are essential, but not sufficient. Adopting just-in-time privilege […]

Machine learning takes on an advisory role in digital therapeutics

Juniper Research forecasts that digital therapeutics revenue from health insurers will increase to US$8 billion by 2026, up from US$1.1 billion in 2022, growing 610% over the next four years. Digital therapeutics are clinically validated software programs for the treatment of chronic medical conditions, either independently or in conjunction with other therapies. According to the […]

PodChats for FutureCIO: AI and the journey to automation

A McKinsey study before the COVID-19 pandemic suggested that while the idea of automating processes has been in the minds of leadership even before 2020, for the most part, those that had serious inclinations went so far as to do pilot trials of one or more business functions. The mobility restrictions induced by the pandemic […]

Study reveals deepening dependence on tech

“Ballooning infrastructure costs, rising cyberattacks, growing customer expectations for tailored digital experiences, and an increasingly dynamic workforce accelerated digital transformation in 2021,” said Graham Sowden, Okta’s general manager for APAC. “As our relationship with technology deepens, the role of identity in providing seamless access between people and technology has become critical.” The hottest apps: Globally, […]

Key concerns will weigh down tech-led transformation

Jenalea Howell, vice president, AI & IoT markets at Informa Tech stated that “as we enter 2022, we are living in a world that increasingly revolves around data, a movement that is being enabled and supported by technologies such as AI, IoT and Quantum Computing.” She commented that the pandemic created a unique environment in […]

RPA adoption accelerates across FSIs in Hong Kong

The Blue Prism report titled “RPA In The APAC Financial Services Sector” found that 47% of Hong Kong respondents indicated that their organisations currently use robotic process automation (RPA) solutions and technologies. It was also found that a rapid local surge in adoption can be expected, with 31% of those that had not implemented RPA […]

PodChats for FutureCIO: Supply chain modernization post-COVID normal

For many people in the supply chain ecosystem – from manufacturing on one end all the way to the consumer at the end other – the period of 2020-2021 is arguably one of the most tumultuous in modern history. If you think, however, that it’s smooth sailing from here on, you will be disappointed. How […]

AI shopping bonanza coming

IDC forecasts global revenues for the artificial intelligence (AI) market, including software, hardware, and services, to reach US$432.8 billion, growing to 19.6% year over year in 2022. The market is expected to break the $500 billion mark in 2023. Ritu Jyoti, group vice president, worldwide artificial intelligence (AI) and automation research at IDC says AI […]

Operationalising AI: Moving from model to production

One of Gartner’s 2021 predictions centres around the combination of data, analytics, and artificial intelligence, as organizations look to predict, prepare, and respond in a proactive and accelerated manner to a global crisis and its aftermath. Gartner predicts that by the end of 2024, 75% of enterprises will shift from piloting to operationalizing AI, driving […]

PodChats for FutureCIO: Why patch management matters in 2022

The days when computing innovation was defined by the latest innovation in hardware is not dead nor is it the centre of discussion. With the maturing acceptance of cloud computing, we are in a period where software is at the heart of much technology-led innovation. However, as organisations adopt a more software-defined approach as the […]

AI is great, but purpose-built AI is even better

Data from IDC’s AI InfrastructureView study revealed that while artificial intelligence/machine learning (AI/ML) initiatives are steadily gaining traction, 31% of respondents saying they now have AI in production, most enterprises are still in experimentation, evaluation/test, or prototyping phase. Of the 31% with AI in production, only one-third claim to have reached a mature state of […]

Covid-induces fraud surge drives analytic innovation across industries

The latest anti-fraud technology study by the Association of Certified Fraud Examiners (ACFE) and SAS revealed that anti-fraud professionals are doubling down on analytics against the onslaught of seemingly endless schemes and scams. Notable trends More than 40% of respondents reported accelerating their use of data analytics significantly (14%) or slightly (29%) amid the pandemic. […]

APAC leaders remain focused on digital-first strategy in 2022

The world continues to adjust to the COVID-19 pandemic with cycles of change and adaptation across industries. The latest IDC wave surveys also suggest that IT spending in the Asia/Pacific region continues to be buoyant and up from the levels of 2021, indicating that enterprises plan to lean into technology and IT services to navigate […]

Intelligent automation to address 2022 needs

The COVID-19 pandemic has had a profound effect on the development of robotics and automation with technologies such as 5G, cloud, Internet of Things (IoT), cybersecurity and artificial intelligence (AI) set to disrupt industries in the next 12 months. Charlotte Dunlap, principal analyst at GlobalData, says the pandemic has shown us just how vital intelligent […]

Predictions 2022: Supporting autonomous and data-driven manufacturing

Asia-Pacific’s manufacturing industry outlook has changed significantly in the last 24 months resulting in accelerated investment in advanced technologies and process optimization to improve operational resiliency and agility. Manufacturing organisations have been investing in technologies that enable remote operations, automation, integration, and collaboration that support data-driven decision-making. Labour uncertainty and constraints have placed emphasis on […]

3 ways AI benefits customer service operations

Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations. Gartner suggests service and support leaders understand these three benefits in order to thoroughly develop and track the right metrics for evaluating their solutions’ effectiveness and prove business cases for further investment. “Customer service and support leaders are […]

The need for smart and agile contact centres

The use of artificial intelligence (AI) and automation is becoming more widespread, proving to be a significant business driver especially when it facilitates stronger conversations between humans. McKinsey anticipates that AI could potentially deliver an additional economic output of around $13 trillion by 2030, boosting global GDP by about 1.2% a year. This could also save […]

APAC businesses seek better ways to protect vulnerable customers

Banks and lenders in Asia-Pacific (APAC) are increasingly aware of the critical need to better protect their customers from falling into financial hardship. The credit decisioning and alternative data use conducted by Forrester Consulting study done on behalf of Experian surveyed 164 banking, fintech, and non-banking lending decision-makers managing credit risk in Australia, Indonesia and […]

PodChats for FutureCIO: Making better decisions with data

Better business decisions happen when the right people have access to the right data at the right time. However, Gartner cautions that building a data-driven enterprise is not just about encouraging the use of data in decision making. Data and analytics leaders must lead the development of the appropriate competencies and align work to be […]

PodChats for FutureCIO: Best practices to ensure AI fairness

In 2016, Microsoft pulled the plug on Tay (short for Thinking About You) a chatbot designed to mimic the language patterns of a 19-year-old American girl and to learn from interacting with human users of Twitter. According to Microsoft CEO, Satya Nadella, Tay was an important influence on how Microsoft is approaching AI,” and has […]

Predictions 2022: Future of Intelligence Asia/Pacific

As COVID-19 continues to test organizations’ digital resilience, investments in enterprise intelligence will be crucial for companies to navigate and thrive in the ever-growing digital economy. The IDC Future of Intelligence (FoI) studies the role of intelligence in displacing “traditional” business models and practices. FOI’s grand vision of success is for future enterprises (FE) to […]

Overcome the biggest barrier to digital transformation in 2022

The IDC InfoBrief, “Driving Business Value from Data in the Face of Fragmentation and Complexity”, noted that 75% of respondents from Asia Pacific & Japan (APJ) have already embarked on their digital transformation (DX) journeys, and 70% regularly use multiple clouds, putting the region at the forefront of the world. But despite greater data leadership, […]

PodChats for FutureCIO: State of EDA adoption in APAC

Gartner defines an event-driven architecture (EDA) as a design paradigm in which a software component executes in response to receiving one or more event notifications. EDA is more loosely coupled than the client/server paradigm because the component that sends the notification doesn’t know the identity of the receiving components at the time of compiling. Phil […]

Where Fintechs will evolve in 2022 and beyond

Digital technologies are causing disruption across banking and online payments. GlobalData predicts that super apps, openness in customer data ownership, and Generation Hashtag will be key topics in fintech in 2022. Growing herd of fintech unicorns “Fintech unicorns have now climbed to 116 in number, with an aggregate valuation of $529 billion,” estimated Amrit Dhami, […]

35 tech trends that won’t happen in 2022

As 2022 kicks off, predictions abound on the technology advancements and innovations expected in the year ahead. However, several highly anticipated advancements, including the metaverse, mainstream companion robots, a boom in edge computing, and a bounce back in new vehicle sales will not happen in 2022. In the ABI Research whitepaper, 70 Technology Trends That […]

Preparing for 2022’s next-generation supply chain

In Q2 2021, McKinsey surveyed supply-chain leaders to ascertain steps taken to shore up supply chains since the start of the pandemic. Ninety-two per cent confirmed having made changes to their supply-chain footprints resulting in improved resilience. With 2022 just days away, what can we expect in 2022? James Christopher, president – Asia, TMX warns […]

Singapore atop APAC for AI readiness

The second edition of the Salesforce Asia Pacific AI Readiness Index sees Singapore retain the top spot for Artificial Intelligence (AI) Readiness, compared to ten other countries in the region. . Singapore leads all three indices with an overall score of 65.7, followed by Japan (60.0) and Hong Kong (59.3). Globally, AI is expected to […]

Pathways to creating a data-driven leadership

There was a time when decisions were made with your gut – that instinct or subconscious thought that tells you to go one way, and not the other. Laura Huang, an associate professor at Harvard Business School (HBS), wrote (on October 22, 2019) about the usefulness of making decisions based on gut feel. “In the […]

The future of intelligent automation in Asia in 2022

Experts at Blue Prism believe that many firms in Asia are continuing to adapt and change to new ways of working because of the pandemic and that intelligent automation (IA) maximises the workforce’s potential if positioned as a strategic imperative, not a tactical fix. “2022 will see further convergence between previously disparate areas of automation […]

Digitalization will help oil & gas firms cope with volatile times

Oil & Gas firms face a myriad of operational, commercial, and existential threats. ABI Research says Oil & Gas firms are turning to digitalization to combat these threats and will spend US$15.6 billion on digital technologies in 2030. Investments in digitalization can help to analyse a pipeline’s condition, prepare for fluctuations in the changing prices […]

The many roads to business transformation in 2022

“The lesson of the pandemic has been to expect the unexpected and be prepared to move in multiple strategic directions at once,” said Daryl Plummer, distinguished research vice president and Gartner Fellow. “Resilience, opportunity and risk have always been components of good business strategy, but today these issues hold new meaning. This year’s predictions embody […]

Why government transformations fail

By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services. Governments that continue to focus on citizen and employee experience initiatives separately will miss out on essential synergies to effectively transform their services. “Over the past two years, most governments increased their investments in digital […]

Predictions 2022: AI guidance for better adoption

Advancements in Artificial Intelligence (AI) and automation are fronted by new technologies and higher quality data, and the capabilities of such tools to produce meaningful output are growing accordingly, too. Organizations had previously compartmentalised these tools for specific business operations such as IT and cybersecurity, but advancements in AI and automation have enabled them to […]

Predictions 2022: AI-guided selling solutions to augment B2B sales tactics

By 2025, 75% of B2B sales organizations will augment traditional sales playbooks with artificial intelligence (AI) guided selling solutions. Despite current low adoption rates, increasing pressure created by massive amounts of data available to sales organizations and revitalized budgets is driving many sales leaders to invest in AI and machine learning (ML) technology to analyse […]

Six trends impacting infrastructure and operations for 2022

“I&O leaders need to drive change, not simply absorb it,” said Jeffrey Hewitt, research vice president at Gartner. He added that they are expected to deliver more adaptable and resilient service from anywhere — and for an increasingly distributed workforce. “This is pressuring I&O to take actions that will tie their decisions more closely to […]

The state of modernization, transformation, and innovation in the digital age

The insights in this Boomi report, The State of Modernization, Transformation, and Innovation in the Digital Age, are based on a survey by market research firm Vanson Bourne. The survey asked business and IT leaders around the world about their efforts and initiatives to bring greater speed, agility, and efficiencies to their organizations. The report […]

Sustaining business growth and innovation while cutting IT expense

Technical debt is debt that businesses eventually must pay with time, money, and resources, typically for choosing speed over quality. This happens because sometimes solutions are launched to market faster than the ability of IT to fully grasp the requirement and deploy the right strategy to answer the demand. The result is hastily deployed solutions […]

Data strategy as a bridge to pandemic recovery

A Vanson Bourne research, commissioned by Cloudera, found that organizations with mature enterprise data strategies in place for at least 12 months report higher profit growth at an average of 5.97%. Among surveyed senior business decision-makers (SDMs), 96% reported that the way data is handled and managed has positively impacted their organizations’ performance, while 64% […]

Customer journey and security are key priorities for APAC businesses in 2022

Although higher than pre-pandemic levels, the levelling of online activity since Wave 2 of Experian’s Global Insights Report (mid-September 2020) means businesses need to shift their focus to address these changing consumer needs and establish trust when it comes to communicating how they utilise personal information and data protection. As industries grapple with pandemic recovery, […]

Software and platforms to redefine warehouse management services

The warehousing sector has been forced to ramp up its digitization efforts considering the increased order volume and growing omnichannel trends due to the e-commerce boom. Global investment in Warehouse Management System (WMS) platforms surged from US$2.3 billion in 2019 to over US$2.5 billion in 2020, indicating an 8% year-over-year growth. The biggest investment in […]

Boosting AI Capabilities With a CIO

As new technologies take centre stage in an increasingly data-driven world, the Chief Information Officer (CIO) role is more critical than ever. One of the most disruptive technologies of the 21st century, firms are increasingly drawn to Artificial Intelligence (AI) as a business differentiator. It is more widespread than ever before, as approximately 80% of […]

Predictions 2022: IDC FutureScape’s future of industry ecosystems

Over the course of the COVID-19 pandemic, a “digital divide” emerged where companies that invested in digital before 2020 progressed more quickly through the stages of disruption to the next phase of growth. Digital transformation (DX) was accelerated by the need for remote work and collaboration with internal and external constituents, and those companies that […]

Mastering data governance in a data-driven economy

Gartner defines data governance as the specification of decision rights and an accountability framework to ensure the appropriate behaviour in the valuation, creation, consumption and control of data and analytics. Barriers remain. What makes establishing effective data and analytics governance so challenging? This is important particularly as enterprises pursue a more data-driven approach to how […]

PodChats for FutureCIO: Backup and recovery in the era of hybrid IT

The IDC perspective, Data Security, Data Protection, and Data Privacy in the Age of Cloud, noted that “as organizations in Asia/Pacific become more data driven and adopt the cloud-first approach, the need for a robust security strategy that includes data security, data protection, and data privacy becomes critical.” IDC believes that adhering to compliance requirements […]

Cloud modernization high on 2022 agenda

Organizations know that having the right IT in place and leveraging a cloud-first and data-centric mentality is essential in today’s digital economy. However, to advance their digital transformation initiatives and fully realize the possibilities that emerging technologies — like AI, IoT and multi-cloud – offer, organizations must first re-evaluate how they invest in IT. Shifting […]

Five must-dos to transform APAC retailers in 2022

“As retailers adapt to changing consumer behaviours and strive for transformational growth, it is critical for them to consider how they incorporate new customer needs and expectations into their current business models,” said Guy Elliott, retail industry lead, Publicis Sapient, EMEA and APAC. The Publicis Sapient report, 2022 Retail Guide to Next, highlights the top […]

Gartner questions the long-term future of AI

Gartner forecasts global spending on artificial intelligence (AI) software to total $62.5 billion in 2022, up 21.3% from 2021. However, despite picking up speed its long-term trajectory depends on enterprises advancing their AI maturity, warned Alys Woodward, senior research director at Gartner. The AI software market encompasses applications with AI embedded in them, such as […]

Predictions 2022: IDC FutureScape’s future of work

To keep pace with accelerating digital transformation initiatives and the realities of global health, climate, and social challenges, organizations must adopt more dynamic and hybrid ways of working. IDC says workers must redefine themselves as members of dynamic and reconfigurable teams that can adapt quickly to business demands and new market requirements – anytime, anywhere, […]

From protection to prevention: Insurance’s new era

The Bain report, Insurance 2030: As Risks Mount, Insurers Aim to Augment Protection with Prevention, observed that risks as declining or flat-lining in mature areas, such as personal auto and mortality; expanding in new areas, such as cybercrime and digital assets; and growing more severe in others, including climate change and infectious disease. Changes are […]

PodChats for FutureCIO: The financial services paradigm post-pandemic

According to the EY Future Consumer Index, consumers in Southeast Asia have turned to digital channels to meet their financial needs following restrictions on mobility and physical contact. To the credit of traditional financial institutions, these have responded by leveraging new technologies to broaden customer engagement across customers’ preferred channels. Similarly, insurers have ramped up […]

Predictions 2022: IDC FutureScape’s 2022 future of Connectedness

Over the past 18 months, organizations have had to adapt to a new normal, where employees require anywhere-anytime access to mission-critical systems and processes; customers are more digitally guided; and business leaders must align technology, policy, and operations to drive agility and revenue. IDC defines the Future of Connectedness as enabling the timely movement of […]

Developing a data strategy for business agility

With a surge in big data, companies face a growing challenge to make their business data-driven. Many have departments that operate in silos with little or almost no unified data strategy. Seventy per cent of companies do not have a well-articulated data strategy. Over 60% do not manage data as a business asset. While 58.8% […]

Predictions 2022: The five biggest technology trends in 2022

Business and technology author and speaker, Bernard Marr outlines what he sees are the five biggest tech trends that will define 2022. “I touch on artificial intelligence, our increasingly smart devices, the ‘as a service’ revolution, the datafication of our world, the need for more transparency and more accountability, as well as sustainability,” he declared. […]

SLNG goes cloud-native to achieve operational efficiencies

The Energy Market Authority (EMA) has identified four switches that form part of what it calls Singapore’s energy future: solar, regional power grids, low-carbon alternatives, and natural gas. With more than 95% of its electricity generated from natural gas, the Singapore LNG Corporation (SLNG) falls under the fourth switch of natural gas. The SLNG mandate […]

Prediction 2022: The future of intelligence

Enterprise intelligence is a key driver for growth for organizations of all sizes, across all industries and geographies. The IDC Future of Intelligence survey found a positive correlation between enterprise intelligence and better business outcomes. By investing in enterprise intelligence, organizations can achieve first-order benefits-improved decision-making, higher knowledge, and more efficiency – which in turn […]

PodChats for FutureCIO: Why APIs are not an IT only responsibility

An application programming interface (API) provides programmatic access to service functionality and data within an application or a database. It can be used as a building block for the development of new interactions with humans, other applications or smart devices. Gartner defines API management as the set of people, processes and technology that enables an […]

Software engineering shortage leading to a price war

Everest Group reports that although a talent shortage exists across the overall engineering, research and development (ER&D) landscape, the supply crunch is much more pronounced for emerging skills, such as cloud engineering, artificial intelligence and machine learning (AI/ML), internet of things (IoT), analytics, cybersecurity, and augmented reality and virtual reality (AR/VR). According to Everest Group, […]

The new face of resilience, opportunity and risk in 2022

Gartner’s top predictions explore three aspects of the lessons that business and IT leaders have learned during ongoing disruption and uncertainty – the push toward human centricity, the race to resilience and the ability to reach beyond expectations. “The lesson of the pandemic has been to expect the unexpected and be prepared to move in […]

Gartner: Four characteristics to future-proof quality management

With new digital capabilities, operational transformation and public value shifts changing the way companies are managing quality, leaders must transform their organization and adopt four key characteristics. “The world we know is disappearing and reorganizing in a very different way,” said Ankur Mehta, director advisory with the Gartner Supply Chain practice. “For quality leaders, it […]

Gartner: business composability is key to reconfiguring how work is done

Gartner forecasts worldwide IT spending to reach US$4.5 trillion in 2022, up 5.5% from 2021. “Enterprises will increasingly build new technologies and software, rather than buy and implement them, leading to overall slower spending levels in 2022 compared to 2021,” said John-David Lovelock, distinguished research vice president at Gartner. “However, digital tech initiatives remain a […]

IDC outlines the future of enterprise resiliency and spending

According to the IDC Future Enterprise Resiliency and Spending (FERS) survey improving the customer experience (CX) directly impacts the organization’s bottom line. About 34% of respondents globally reported improved profit margins as one of the top five benefits arising from their CX initiatives. Organizations attributed these higher profit margins to increased revenue (27%), cost reductions […]

PodChats for FutureCIO: Revolutionising operations and realising the future of work

By 2022, IDC predicts that 75% of enterprises will embed intelligent automation into technology and process development, using AI-based software to discover operational and experiential insights that will guide innovation. Over the next few years, IDC researchers expect to spend on AI-enabled RPA to outpace that of non-AI-enabled RPA. Robotics Process Automation (RPA) is a […]

In 2022, CIOs must find force multipliers to enable growth and innovation

“With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs’ priorities must reflect the same business imperatives, which run through each of Gartner’s top strategic tech trends for 2022,” said David Groombridge, research vice president at Gartner. He suggested that CIOs find the IT force multipliers to enable growth and […]

Readying your NDR strategy for 2022

Into the final quarter of 2021 and we continue to read of cyberattacks against nations, enterprises and individuals. The State of Cybersecurity 2021 Part II report by ISACA paints a gloomy future as we approach the new year. To be certain, enterprises and governments are not ready to throw in the towel. Neither should individuals. […]

What a DX-sustainability combo brings to manufacturers

Since 2020, organizations across Asia/Pacific had to recalibrate their business models as every aspect of the operation was disrupted by the pandemic. Covid-19 highlighted the weaknesses of the global supply chain, with production and distribution of essential goods halted as lockdowns were enforced. Organizations will need to handle changes related to climate, shipping, and scarcity, […]

ESG is a top risk and opportunity for the mining sector

Global mining executives rank environment, social and governance (ESG), decarbonization and license to operate (LTO) as the top three risks/opportunities facing their business over the next 12 months, according to the latest EY Top 10 Business Risks and Opportunities for mining and metals in 2022. New risks Two new risks emerged this year: “Uncertain demand” […]

PodChats for FutureCIO: Critical role of data in digital transformation

Even before the pandemic, digital transformation was already in the agenda for many organisations. From what we understand, the imperative to transform got a renewed sense of urgency during the pandemic and in some cases the window to transform narrowed some say from 3-5 years to 6 months. IDC predicts that by 2023, 75% of […]

AI to create US$16.5 billion new M&E services by 2026

The media and entertainment (M&E) industry continue to undergo a transformative process, adapting to changes in consumer behaviour and preferences, new technologies, and regulations. Direct to Consumer (DTC), emphasis on privacy, omnichannel marketing, and cord-cutting is creating numerous challenges for M&E service providers. These include handling the high volumes of data generated, complexities in audience […]

PodChats for FutureCIO: The why and how of becoming a data-driven insurance

As the world pivots and adjusts to a pandemic environment, the disruption that has impacted business has driven many organisations to re-structure and re-calibrate their operating models. According to the OECD, insurance companies experienced a slowdown in gross premiums underwritten in 2020, with life insurance premiums declining by 2.2%. Non-life grew by 1.2% in 2020. […]

TIBCO lays data integration foundation for the future of data fabric

TIBCO says its TIBCO DQ product family, along with key enhancements to TIBCO Data Virtualization and TIBCO EBX within the Unify portfolio, address organizations’ data management challenges head-on, empowering the business to assemble an agile data fabric, unrestricted by siloed data, on any cloud platform. TIBCO senior vice president, engineering, Mark Palmer, says an agile […]

Four technologies to watch in digital commerce through to 2023

Visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have a high impact on digital commerce as mainstream adoption of these technologies increases. Gartner research vice president, Sandy Shen, says digital commerce is a fast-changing market where competitive pressures and the need to innovate means new technologies emerge […]

Prevalence of and approaches to procurement fraud

Procurement fraud lowers revenues, ruins reputations, and distracts from the crucial work of businesses. What’s worse is that it usually hides in plain sight. An economic crime, procurement fraud can emerge in any organization that fails to acknowledge and address it. Ranking above cybercrime and business misconduct, procurement fraud can: How do organizations monitor procurement […]

Using AI to achieve transformational decisioning in government

Across all levels of government, millions of vital decisions are made every day. Decisions like how to protect the environment, deliver quality health care, evaluate immediate responses to economic crime and security threats, and assess eligibility for benefits and services. As the sheer volume, complexity and velocity of decisions rises, now is the ideal time […]

How Bangkok Bank achieves global AML-compliant operations

Partnering with SAS, Bangkok Bank implements global anti-money laundering-compliant operations. The Global Image simplified Bangkok Bank’s global deployment and use of the SAS AML solution. Bangkok Bank also developed and deployed a specific SAS AML Image for Global Headquarters operations in Bangkok to address its unique requirements. This Bangkok Bank IDC Customer Spotlight is authored […]

AI in government draws workforce concern

Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are still concerned about the technology’s impact. Thirty-six per cent of government respondents in the 2021 Gartner CIO survey indicated that they planned to increase investment in AI/machine learning in 2021. Chatbots […]

TIBCO platform enables access to anywhere data in real-time

“A connected digital business requires accelerated development and connectivity to reach its full potential,” said Randy Menon, TIBCO’s senior vice president and general manager, Connect and Cloud. TIBCO announced significant updates to its Connect portfolio and an evolution of TIBCO Cloud, packed with enhanced features that provide digital leaders with a unified, self-service, modern digital […]

Tech vendors to invest in AI through 2022

A third of technology and service provider organizations with artificial intelligence (AI) technology plans said they would invest $1 million or more into these technologies in the next two years, as revealed in a new Gartner survey. A year ago, Gartner noted that 75% of enterprises (non-tech vendors) surveyed plan to continue or start new […]

AI to become a mainstay tool of M&E services

ABI Research predicts that spending in Artificial Intelligence (AI) and machine learning (ML) in the media and entertainment (M&E) to reach US$16.5 billion by 2026. Click here for top use cases for AI in M&E. Influence AI/ML adoption The M&E industry is undergoing a transformative process, adapting to changes in consumer behaviour and preferences, new […]

JUMBO Group wants to bring SG’s food culture to the world

Like many other industries not only in the island nation but around the world, Singapore’s F&B sector has been battered by the pandemic. Eileen Chua, managing director, SAP Singapore, however, noted that the crisis has prompted some to look for opportunities to innovate and thrive in what she calls the ‘never normal’ and to invest […]

Cloud to play a central role in future of operations

The potential for cloud technologies to break down silos and enable more contextualized views of data is having a dramatic impact on enterprise investment priorities for operations. When asked to identify investment priorities for operations over the next five years, organizations ranked cloud highest, followed by wireless connectivity and artificial intelligence and machine learning (AI/ML), […]

Business technologists drive enterprise-wide tech investments

Gartner defines business technologists as employees who report outside of IT departments and create technology or analytics capabilities for internal or external business use.  Half of business technologists produce capabilities for users beyond their own department and/or enterprise. They are primarily responsible for building analytics capabilities (36%) but are also involved in building digital commerce […]

Solving the scaling puzzle of analytics

New Bring Your Own Model (BYOM) functionality integrates open-source technologies, complementing an analytics framework that helps businesses operationalize artificial intelligence (AI) and machine learning (ML) projects at scale

Six technologies to drive new customer acquisition and growth

Chief Marketing Officers (CMOs) are transitioning from a focus on customer retention last year to now looking to new customer acquisition and growth as they navigate into a post-pandemic world. As the COVID-19 pandemic led many marketers to shift focus to pure customer retention strategies, it also brought an acceleration to digital transformations for many […]

Automation-infused strategies help weather crisis

Enterprises that were well along their digital transformation journey when the COVID-19 pandemic began have fared far better than others in navigating the challenges of demand fluctuations, remote work, and addressing new customer experience expectations.

How far can you trust your AI?

Our future depends on the reliability and trustworthiness of AI. Hopefully, we will all start to take it more seriously.

COVID-19 strengthens the value of AI investments

We have now entered the domain of AI-augmented work and decision across all the functional areas of a business. Responsible creation and use of AI solutions that can sense, predict, respond, and adapt at speed is an important business imperative

Boards and CEOs will invest in tech with clear outcomes

Gartner forecasts global IT spending is projected to total $4.2 trillion in 2021, an increase of 8.6% from 2020.  John-David Lovelock, distinguished research vice president at Gartner, says CIOs are looking for partners who can think past the digital sprints of 2020 and be more intentional in their digital transformation efforts in 2021. “This means […]

PodChats for FutureCIO: Best practice in data science

Data scientists as no longer the backroom geeks content at hiding behind their desks. They want to be in the thick of a developing situation, with real-time awareness of the evolving set of choices it presents.

IDC outlines ERP selling points in APAC

“We have been seeing increased traction from on-premises to cloud-enabled solutions in the region over the last couple of years. The changing manufacturing landscape along with significant interest towards integrating value chain data for improved operational resilience has been one of the top drivers for choosing a cloud-based ERP application”, said Sampath Kumar Venkataswamy, senior […]

A practical guide for modern analytics for spreadsheet users

In this Alteryx e-book, you will discover how easy it is to switch to a modern analytics approach. Use the spreadsheet skills you have already got — but take advantage of repeatability, transparency, and all the other great features of self-service analytics.

How data in motion is changing the telco game

Asian telcos agreed there is a need to enable the processing of real-time data and remove organisational data silos to become more competitive and efficient in the current environment.

Governance and talent gap limit AI adoption in APAC

By focusing on upskilling their workforce, investing in strong infrastructure – including data, cloud and networking capabilities – and implementing enterprise-wide AI governance, organizations are preparing for the digital workforce of tomorrow

IDC: why FSIs in APAC are buying RPA

Leading FSIs are betting on tech like automation, AI, and cloud to minimize the impact of the crisis, and have identified opportunities to survive and thrive after 2021.

IDC outline 6 trends shaping the future of cloud among FSIs in APAC

The COVID-19 pandemic has significantly accelerated the demand for digital transformation at the same time, technology investments are under more scrutiny to deliver more for less. This has urged organizations to pivot to cloud services to secure scalable, resilient, available, and agile IT operations to be most effective. IDC Financial Insights Asia/Pacific’s latest report Cloud […]

Use tech and data to enable gender parity in leadership

Technology is more skills-based versus the social networks, family, or academic pedigrees that influenced leadership decisions in the past. This has enabled highly skilled women to get their foot in the door and progress.

Choosing to challenge in 2021

We can all choose to challenge and call out gender bias and inequality. We can all choose to seek out and celebrate women’s achievements. Collectively, we can all help create an inclusive world.”

Can AI and automation save telcos?

AI/ML capabilities enable the industry to leverage IT-oriented nimbleness and scale as they seek to manage the complexities of today’s networks and establish new commercial models.

2021 predictions: a few more things

We started publishing predictions for 2021 as early as October last year. As we close January, we list below a few more predictions courtesy of the purveyors of technology solutions and services. Apologies if there is little coherence in the flow of this article but we are simply conveying what technologists are declaring as observations […]

Top 10 technologies to learn in 2021

Its well and good to know what technologies will be hot in 2021. But to benefit from these innovations, you may need to want to know what skills will be needed to get ahead.

Tech trends not happening in 2021

While media, vendors and some analysts may be hyping these, ABI Research analysts are saying “not gonna happen” with several emerging tech including environmentally friendly 5G, explainable AI, VR going mainstream and WiFi 6E.

What and why of data investment in 2021

As companies transform to become more data-driven, what do they need to do and how do they go about it in order to ensure that they get better results from data. Hillary Ashton of Teradata shares her views.

Podchats for FutureCIO: Bank Mandiri’s data-driven journey

Billie Setiawan, head of Enterprise Data Management, Data Analytics Lead; and Grace Winnee, vice president, Enterprise Data Management, at Bank Mandiri described how they are turning the data on banking customers into a bankable business as well as for social good.

IDC unveils top 10 IT predictions for 2021

The COVID-19 pandemic highlighted that the ability to rapidly adapt and respond to unplanned/foreseen business disruptions will be a clearer determiner of success in our increasingly digitalized economy.

IT to reset, restart and respond to a world of uncertainty

The future technologies that will lead the ‘reset of everything’ have three key commonalities: they promote greater innovation and efficiency in the enterprise; they are more effective than the technologies that they are replacing, and they have a transformational impact on society

Why CDOs need to work with CFOs

It turns out that CDOs, looking to exploit AI, data and analytics to drive productivity need to work with CFO’s who are looking at their firm’s debts

PodChats for FutureCIO: standalone vs embedded analytics

Say “embedded software” and most often you will get a blank stare from people. Say “smart device” and you will see a clearing in the cloud. But embedded software technology is just type of technology in a family of technologies called embedded systems. According to Researchandmarkets, the global embedded system market is projected to grow […]

How COVID-19 elevates the role of CIOs in banking

As banks start to reopen and employees return to the office, the role of CIOs will remain just as crucial as they redesign workplaces to adhere to social distancing measures and cater for a larger cohort of remote staff.

Call to become data-driven

Some advanced CIOs have broken the deadlock by pushing data-driven related initiatives, going further with digital innovations.

5 trends to drive tech innovation through 2030

Gartner lists emerging technologies like social distancing technologies, composable enterprise, AI-assisted design, differential privacy and biodegradable sensors as among 30 to drive technology innovation for the next decade.

COVID-19 boosts demand for AI solutions

AI applications continue to be at the forefront of digital transformation (DX) initiatives, driving both innovation and improvement to business operations.

Forrester outlines the future of banking

Changing customer expectations, an erosion of consumer trust, and regulatory influence will drive banking to be invisible, connected, insights-driven, and purposeful by 2030

Bringing logistics into the digital economy

The modern supply chain of today is extremely complex. From transit uncertainty, to trade war complexity, and the ongoing global pandemic, the industry has seen many challenges in the recent years.

Resetting SG business for the New Normal

The IBM eOpenHouse provides a platform for Singapore SMEs to take advantage of innovations in technology and learned experiences to ride out the pandemic crisis and create agile businesses

A CIO’s guide to managing IT in the new normal

During COVID-19, CIOs now have to rationalize their IT portfolio by deprioritizing new projects, lowering premium support to standard levels, and eliminating renewals on certain technologies.

Surviving and thriving in the New Normal

Tools and solutions were already there before the COVID-19 pandemic; new capabilities are being added as companies face off-market and operational challenges or pivot their business model.

Cloud is key to mobile robotics

ABI Research expects consolidation with the most successful robot solution providers and the CSPs expanding their relative influence on the market to take place within the next decade.

Analytics self-service is key to Bank Mandiri’s data-driven strategy

Bank Mandiri has deployed Tableau Software’s data analytics solutions to help accelerate data-driven decision making across the organization. As Indonesia’s largest financial institution, it is seeking to empower every division in the bank with self-service analytics capabilities to make better decisions using actionable insights. As part of its vision to build a data culture, Bank […]

IDC: 80% of FSIs in China to use intelligent automation by 2023

China is a hotspot for various digital trends, driving institutions to invest in everything digital to increase business growth, enhance customer engagement, and improve operational efficiencies. Moreover, in an ageing society with increasing labour costs, RPA and intelligent automation are expected to play a significant role in the Chinese institutions. The IDC Financial Insights Asia/Pacific […]

Podchats for FutureCIO: Strategies for getting AI off the ground

Shanhong Liu, a technology and telecommunications researcher for Statista, opined that the limitness applications of artificial intelligence (AI) – the creation of intelligent hardware or software that seeks to replicate human behaviours, such as learning and problem solving. Despite acknowledging that AI continues to the subject of people’s imagination and science fiction for decades, Statista, […]

The business value of AI for banks

Hong Kong banks lead the world in AI deployment and the quest for tech innovation, despite the lack of support from government and industry

The smart buyer’s guide to flash

This guide lays out key information and answers common questions about flash storage, so you can make the best possible decision for your business.

Storage solution for all environments

This ESG white paper commissioned by IBM looks at how IBM FlashSystem supports the business and operational requirements of businesses to compete in the digital economy.

Harnessing newest SAP innovation

The goal of the IBM and SAP co-innovation initiative is to make available software-defined infrastructure solutions that can meet the compute and storage-intensive needs of S/4 HANA on SAP HANA.

Podchats for FutureCIO: Use of AI in business today

The beginnings of modern Artificial Intelligence (AI) can be traced to a 1965 conference at Dartmouth College in Hanover. But we are not here to discuss the philosophical concept of whether machines can think but rather whether we can use technology to help make better decisions faster. According to the IBM Institute for Business Value, […]

Why India firms are doubling down on AI

Over 65% of the organizations in India cited automation for improved productivity and faster time to market with new products and services as the top drivers for using AI.

Podchats for FutureCIO: AI in analytics – a CTO perspective

“We have seen ai providing conversation and comfort to the lonely; we have also seen ai engaging in racial discrimination. yet the biggest harm that ai is likely to do to individuals in the short term is job displacement, as the amount of work we can automate with ai is vastly larger than before. As […]

The challenges of becoming cloud-native

Going cloud-native is not merely migrating your comnpute infrastructure to the cloud. It is getting your applications and data native for that environment.

A decentralised approach to smart city success

Although cities currently only occupy 2% of the planet, urban centres are home to half of the world’s population. Additionally, these urban populations consume 75% of the total energy produced, while generating 80% of global CO2 emissions. As more and more people become city dwellers, their impact on transportation, housing, health, work, and city safety […]

Why we fail at managing disasters

We are in the middle of what is arguably one of the biggest disruptions in human history – COVID-19. Its effects are being felt around the world with tolls that are counted in lives lost, job losses and businesses teetering on the brink of closure. Truth be told, this is not the first critical event […]

Consumer sector leads AI adoption

The global AI market is entering a new phase in 2020 where the narrative is shifting from asking whether AI is viable to declaring that AI is now a requirement for most enterprises that are trying to compete on a global level

Selling conversational AI to the CEO-CFO-CIO

Conversational AI is the process of enabling machines to have a conversation with the customers, with the end customers and human beings, and the machine should be capable enough.

Keeping up with digital transformation acceleration

Over the last five years, data has undergone an interesting journey in the region. It has not only grown in importance for organisations, but it has also evolved into a key asset to manage and understand. What was once just an organisational ideal, or a quickly replaced line item on IT budgets, has become a […]

AI spending up thanks to COVID-19

Spending in artificial intelligence to accelerate across the public sector due to automation and social distancing compliance needs in response to COVID-19, says IDC

Use data and analytics to steer through uncertain times

As countries around the world take measures to tackle both health and energy crises, with the latter due to the tumbling oil price; the coming months continue to pose a challenge for the Asia Pacific region. According to ratings company S&P Global, a recession is now guaranteed as a result of a dip in customer […]

Use cognitive ITSM to strengthen remote working

This IBM paper, Cognitive IT Service Management, explores ways cognitive service management solutions can help proactively unlock timely, and developers engaged in business-critical initiatives.

Data opportunities in the telecom industry

Focusing too much on the ARPU story and not enough on the “what we got” angle is a waste of opportunity. Don’t pity CSPs that fail to take advantage of what they got.

The why and how of enterprise blockchain

Alex Medana, co-founder and ceo of FinFabrik: a blockchain is a database – how you record and share data is what gives the blockchain its unique properties.

Exnovation spiral for HK banks

Banks are obsessed to create innovative products, but it must use blockchain. His view is that blockchain is a technology still looking for a problem to solve.

Storage in the digital economy

Data is sexy, data storage isn’t. Does anyone even care what network storage is these days? There is still interest around the evolution of media – from magnetized bits to quantum technology.

Your vulnerability is someone else’ opportunity

A weapon is anything that can be used against an opponent, adversary, or victim. In the digital economy, nearly everything can be weaponised. “A cyber weapon is a bug in the system,” said Eddie Doyle, global security strategist at Check Point Software Technologies.

New data monetisation opportunities for telcos in Asia

Kostas Anagnostakis, CEO and founder of Niometrics, said: “With the amount and variety of data at their fingertips, there is so much opportunity to do more and do better for customers, and with that, strike a competitive advantage.”

What’s holding back AI adoption in Asia

Over 40% of participants in Asia-Pacific are interested in exploring AI, but unsure on how to start using and implementing AI The biggest use cases for AI is currently process automation – based on a 52% polling result

Achieving a single view of the data

Everyone in an organisation needs access to data to enable decision-making but when you have different systems feeding off and feeding to (other systems) a different view of the data – what do you have? A monster!

Orchestrating a successful RPA journey

Vinayak Mohan, associate director, Cognitive Automation and AI at KPMG China spoke to FutureCIO to talk about how to mitigate the risks of failed RPA projects, and conversely how to increase the success rate of the technology exercise.

Chun Wo Construction moves its data management to the cloud

A subsidiary of Asia Allied Infrastructure, Hong Kong-based Chun Wo Construction specializes in mega-size integrated construction projects in Hong Kong and Southeast Asia. Hong Kong projects include the Central-Wanchai Bypass, Liantang/Heung Yuen Wai Boundary Infrastructure, the Hong Kong-Zhuhai-Macao Bridge Passenger Clearance Building, the Guangzhou-Shenzhen-Hong Kong Express Rail Link (Hong Kong Section) and the MTR Shatin to […]

Bringing order to a chaotic port business

A lot of businesses will start to have applications which are inherently event-driven, the mindset is already changing. In that sense, Gartner’s definition of an EDA is a reflection of what is happening as businesses and IT finally align.

Canalys says DX will drive cloud spending in 2020

Enterprises are using a combination of multi-clouds and hybrid IT models, recognising the strengths of each cloud service provider and the different compute operating environments needed for specific types of workloads.

Using AI to create connected commerce in APAC

In 2019, ecommerce continues to spike as consumers experience the convenience of shopping online, accept the relative safety of mobile payments, and not having to carry groceries back home. The free delivery is an added perk. How will the retail sector fair in 2020. Forrester vice president and research director, Fiona Swerdlow, cautions that deep-seated […]

Vulnerabilities to always follow digital innovation

“Predicting the future is always difficult but the foreseeable future will have plenty of work. I think the world needs to catch up. The world today is about at least 10 years behind in terms of security technologies.” Gil Schwed, founder and CEO, Check Point Software Technologies.

Practical tips for deploying RPA

Don’t believe everything that your RPA sales rep is telling you. The road to RPA success is riddled (up to 50%) with failed attempts. Read on to learn from real-life RPA lessons.

Three RPA predictions for 2020

2019 has already seen significant movement in the RPA industry in APAC. Companies have moved on from proof of concept stages and are beginning to deploy RPA robots on a much larger scale.

Patients drive healthcare trends and opportunities in 2020

The hfma report, Healthcare 2020: Transformative Innovation, calls a grim wakeup to the healthcare industry: “Over the next three to five years, innovations in clinical care delivery and healthcare business processes have the potential to reshape the competitive landscape in the industry. These innovations are enabled by the confluence of three trends: rapidly advancing technological […]

5 trends define the digital infrastructure landscape of 2020

The ability to securely manage and process data at the edge, while having direct, secure and low-latency connectivity to partners and cloud ecosystems, ushers new opportunities to create greater value to users and customers, and benefit society in new ways.

Building Sales and Customer Loyalty with SAP S/4HANA Enterprise Management

Outdoor gear retailer Snow Peak wanted to serve its customers better by tracking and analyzing their buying histories to make the most appropriate suggestions for future purchases. A suite of solutions based on the SAP HANA platform helped the company realize that goal, while at the same time optimizing its inventories and getting more productivity out of its staff.

Part 1: The importance of data & AI/ML in data analysis

In this first part we talk to Romain Bottier, HPC & AI senior solution architect, South Asia, Dell Technologies about how businesses can move from merely analysing data into making proper use of it with ML and AI tools.

Singapore launches national AI strategy

Singapore Deputy Prime Minister Heng Swee Keat has announced the launch of the latest national AI (artificial intelligence) strategy (NAIS) targeted at developing the AI ecosystem in Singapore. 

Workable strategies for MDM in 2020

Data stored in MDM systems are directly connected to the operational system. Any bad data that finds its way into an MDM system exposes a company’s operational processes, and therefore will directly impact the business of the company

The race to hoard the biggest AI arsenal continues

ABI Research says the US has once more reclaimed the title of top dog when it comes to artificial intelligence (AI) venture capital investment. ABI Research’s Artificial Intelligence Investment Monitor 2018 application analysis report says the United States commanded the most AI investment values in 2018 globally at 52.3%. Based on the investment figures in […]

Critical issues to know about DevOps

DevOps is about using enough automation in the development-build process so that the developers can release an application into production at any time.

Creating differentiated value for 270 million people

We found out that the essential advantage of RBI is the massive amount of data that we own. We built contextual risk management using big data. We focused on three things: credit scoring, fraud detection services, and merchant assessment services.

Interested in CX, think data movement

A transaction is a series of events. Every time a credit card is swiped, you execute a series of events triggered by data at each point of the chain. At the heart of each transaction is data.

Discover which type of analytics is right for you

Data analytics can help your business gain a competitive advantage, make better decisions faster, and cut costs with more efficient operations. But only if you understand which type of analytics initiative best meets your biggest business challenges.

Globe Telecom’s journey to data-driven competitiveness

For more than a decade, telecom service providers have been struggling to solve declining average revenue per user (ARPU). Local carriers have adopted a multi-prong product strategy, including content delivery channels, e-commerce platforms, and even payment gateways. As with many parts of Asia, mobility, social media and the Internet have and continue to change the […]

Companies to spend US$98 billion on AI by 2023 says IDC

McKinsey estimates that artificial intelligence (AI) has the potential to create up to $5.8 trillion in value annually across nine business functions in 19 industries – about 40% of the overall $15.4 trillion annual impact that could potentially be enabled by all analytical techniques. Within the finance function, one application that is accelerating adoption of […]

MDM – the unspoken strategy behind DX

TIBCO’s vice president of Product and Engineering, Pierre Bonnet, believes that MDM should be a business-led programme that is essentially the clearinghouse to guarantee that the most important data is clean and of the highest quality. 

Annual five trillion cybercrime loot unstoppable: Juniper Research

Juniper Research forecasts that cybercrime will tip $5 trillion in 2024, from $3 trillion annually in 2018. The company says the cost will come mainly from fines for data breaches as regulation tightens, as well as a greater proportion of business lost as enterprises become more dependent on the digital realm. The new research, The […]

PRACtical view of emerging risk management technologies

Gartner’s “Hype Cycle for Risk Management, 2019” report was published almost a month ago and reader response has been overwhelmingly positive. In this year’s report, we highlight the need for a “PRACtical” view of risk management technologies to fuel digital business growth. Hype Cycle for Risk Management, 2019 Source: Gartner Entering 2019, CEOs began to […]

Prepping for the increased risks of new tech

The old saying “the only constant is change” couldn’t be truer when talking about technological progress. A raft of technologies is now opening new possibilities for businesses, while also making their mark on how we go about our lives at a more personal level. Here, we look at Internet of Things (IoT), Augmented Reality (AR), […]

CX to benefit most from AI Augmentation

Augmented intelligence reduces mistakes while delivering customer convenience and personalization at scale, democratizing what was previously available to the select few.

Why, when and how of behavioural analytics

Management consultant and author Geoffrey Moore is quoted as saying: “Without big data analytics, companies are blind and deaf, wandering out onto the web like deer on a freeway.” As organisations start to delve deeper in the use of data analytics, in part driven by suggestions that they become data-driven organisations, concerns are rising to […]

Making money with data

Understandably there is more than one way to skin a cat, in this case, to monetize data.

Tim Faith: What the human body teaches us about ERP

I have enjoyed team sports and individual sports pretty much my entire life.  I find that the human body is capable of amazing achievements, whether in pursuit of team titles, Olympic glory, local bragging rights, or simply being “better than I was as a 20 year old”. I’m writing this en route to present at […]

IDC: enterprise all AI talk no action

For many organizations, the rapid rise of digital transformation has pushed AI to the top of the corporate agenda. But not every journey is clearcut.

Frost lists 8 emerging tech favoured by global leaders

5G, Artificial Intelligence (AI), Blockchain and Distributed Ledger, Human Brain-Computer Interface, Human Intelligence Augmentation, Internet of Things (IoT), Natural Language Interfaces (NLIs) and Quantum Computing are the eight emerging technologies identified by thought leaders globally as having the most profound transformative impact on existing industry dynamics, value chains, and business models across multiple vertical markets […]

Digital transformation is fuelling RPA sales worldwide

Gartner forecasts revenue from sale of robotic process automation (RPA) software will reach $1.3 billion in 2019, driven by digital business demands as organisations look for ‘straight-through’ processing in response to intensifying digital competition. Although RPA software can be found in all industries, the biggest adopters are banks, insurance companies, telcos, and utility companies. These […]

What banks need to know about Open Banking

In the IDC Financial Insights report, Regulatory Guidelines for Open Banking: Asia/Pacific Markets and their Varying Paths to Open Banking, Michael Araneta (photo right), assistant vice president for IDC Financial Insights, states, “Banks should initiate Open Banking strategies, even without the strong regulatory push seen in Europe. Success in the digital era will be in generating […]

7 deadly blockchain sins

CIOs must be aware of the risk that blockchain governance issues might pose for the success of their project.

Cyber criminals love data privacy

We live in a connected world where it is almost difficult to avoid using the Internet for personal or for work or as part of business. Unfortunately, where there is money to be made, criminal elements are not far behind. In 2018, cybercrime saw cryptojacking overtaking ransomware as the most popular cybercrime type. These days […]

What to do with Telecom data estates

Telcos have fairly large data estates. They collect a fair amount of data, and throw away the majority of it. What they keep is usually transactional information – when did I make a call, how long did I make a call, how much did I get charged for it, etc. – cell-site data, network performance […]

Why VC is better than ICO

https://youtu.be/h-JZU79kp1k For most startups the road to securing funding is a long and hard process. It’s not exactly a “beg, borrow or steal” kind of experience but more often than not it involves luck, timing and knowing people with the right connections. The latter part is something you don’t read about in books. It is […]

Automation future trends

A global survey of bank CEOs by KPMG highlights a commitment by senior to pursue innovation – with two-thirds saying technological disruption is an opportunity. Seventy percent acknowledged plans to increase investment into their digital infrastructure, emerging technologies, and product and service innovations. “Eighty-one percent told us they plan to increase investment into data and analytics (D&A) […]

Making banking human again

When was the last time you went to a bank and was greeted with a warm and sincere ‘welcome back’? At one point in my career when I used to frequent a hotel in the Philippines, the staff have become so accustomed to me that they knew me by name and would greet me just […]

Who you gonna trust?

The 2019 Asia Pacific Banking Insights: Trusting in the Banking Experience highlights the predicament that banks in the region, including Hong Kong face today – customer trust continues to waver despite efforts by banks to promote notions of customer centricity. According to the study, 61% of banking customers in Hong Kong cite the security and safety of […]

TIBCO Spotfire Data Streams

TIBCO Spotfire Data Streams powers streaming data in Spotfire analytics so you can analyze and visualize what’s happening right now. With an ultra-fast continuous query processing engine, Spotfire Data Streams supports live real-time data from almost anywhere and can combine it with historical data through native or easy-to-build custom data connectors. With real-time computations against […]

8 must-have capabilities to take data visualization to the next level

Having access data is no longer sufficient, what is needed is converting data into actionable insights. Organizations are counting on artificial intelligence (AI) and machine learning (ML) to create and maintain their competitive advantage and driving the business forward. Gartner says that by 2020 AI will be virtually pervasive in almost every new software product […]

Creating Artificially Intelligent Banking

MoneyLIVE’s annual survey of over 600 banking professionals found that traditional banks face a significant challenge when it comes to building AI-powered customer journeys.

TIBCO Spotfire X transforms the analytics game

Enterprises understand that the digital landscape is won with hard data – data is key to drive growth, enable differentiation and bring about sustained competitive advantage. The new TIBCO Spotfire (X) features what Gartner refers to as augmented analytics – an approach that automates insights using machine learning and natural-language generation, and marks the next […]

Gartner: Features that data science and machine learning platforms must have

[vc_row][vc_column][vc_column_text]Gartner predicts that by 2020, predictive and prescriptive analytics will attract 40% of enterprises’ net-new investment in the overall business intelligence and analytics market. It also expects that more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists. According to Gartner, end-user organizations are […]

Spending on cognitive and AI to reach $77.6 billion in 2022

IDC predicts businesses will continues to invest in projects that utilise cognitive and AI. The IDC Worldwide Semiannual Cognitive Artificial Intelligence Systems Spending Guide forecasts spending on cognitive and AI systems to reach $77.6 billion in 2022, more than three times the $24.0 billion forecast for 2018. The compound annual growth rate (CAGR) for the […]

Internet of Medical Things to power home healthcare industry

The perceptible shift from reactive healthcare to proactive patient care is a direct result of the technological advances in sensor technologies and Internet of Medical Things (IoMT). Intelligent sensors are hastening the creation of a fully connected ecosystem, opening up the possibility of remote or home healthcare becoming a mainstream healthcare model. Devices such as […]

Frost: IoT to drive improvements in demand response programs for utilities

Grid instability and power outages caused by the peaks in energy demand are emphasizing the need for cost-efficient demand response (DR) programs all over the world. As a new model of energy distribution, DR programs will bolster energy efficiency and energy management initiatives in spite of the declining energy reserves. The Frost & Sullivan report, […]

IoT to drive $35 billion of new revenues for operators

There are still high levels of dissatisfaction with regard to issues such as time taken to answer complaint calls. Furthermore, as operators seek to diversify and offer new services they will, in turn, need to ensure that their CRM services are robust enough to cope with the inevitable array of queries these will provoke.

IOT security spending to top $6 billion by 2023

Image courtesy of iStockPhoto/EtiAmmos The Juniper Research titled, The Internet of Things for Security Providers: Opportunities, Strategies & Forecasts 2018-2023, forecasts spending on IoT cybersecurity solutions to reach over US$6 billion globally by 2023. It highlighted rapid growth, with spending by product and service providers (in consumer markets) and end-customers (in industrial and public services […]

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