HSBC and Google Cloud have announced a multi-year partnership to build and deploy AI capabilities across HSBC’s global operations.
“AI is becoming one of the defining technologies of our time, allowing us to create a personalised experience for each customer, delivered in real time and at scale, while keeping human judgement, decision-making and accountability at the core,” said Georges Elhedery, Group CEO of HSBC.
Transformative AI banking partnership
The partnership aims to accelerate HSBC’s global shift towards AI-enabled banking, driving innovation in areas such as hyper-personalised wealth management advice and financial crime risk management.
HSBC said it would collaborate with Google Cloud and Google DeepMind engineering teams on new AI-powered tools and programmes, with access to Google’s latest agentic AI capabilities, including Gemini models.
The programme will begin with three initial focus areas:
- Hyper-personalised wealth management support: AI-driven insights with relationship manager expertise
- Stronger financial crime risk management: Generative AI and agentic AI to build a financial crime architecture
- AI-empowered teams: Expansion of an AI-powered decision assistant
“Our partnership with HSBC is a blueprint for the future of the financial services industry,” said Thomas Kurian, CEO, Google Cloud. By accelerating AI adoption built with Gemini, our Gemini Enterprise Agent Platform, forward-deployed engineers and Google DeepMind’s research expertise, HSBC is building a more intelligent, resilient and responsive bank that can create meaningful value for its customers.”
The programme is expected to enable more than 200 new AI use cases over the next two years, on top of an existing footprint of more than 600 HSBC applications already running on Google Cloud.
