Thu, 25 Jun 2026

Sales and Marketing

Customer communications failures drive loyalty loss and growing AI skepticism, study finds

By FutureCIO Editors June 19, 2026

Photo by Photo By: Kaboompics.com: https://www.pexels.com/photo/a-woman-in-white-long-sleeve-shirt-looking-angry-while-having-a-phone-call-6028583/

OpenPhone launches Sona, an always-on AI agent

FutureCIO Editors April 30, 2025

pexels-brett-sayles-2881229 data center

UnionBank of the Philippines taps Cloudera to transform customer experience

FutureCIO Editors April 14, 2025

Photo by Yan Krukau: https://www.pexels.com/photo/a-smiling-woman-working-in-a-call-center-while-looking-at-camera-8867434/

MoneyHero launches AI Agent to enhance customer service and operational efficiency

FutureCIO Editors March 27, 2025

Photo by Mikhail Nilov from Pexels: https://www.pexels.com/photo/a-woman-holding-a-contract-7731330/

Forrester reveals top priorities of insurers for 2025

FutureCIO Editors March 18, 2025

Photo by Karolina Grabowska: https://www.pexels.com/photo/sale-sign-in-a-miniature-shopping-cart-and-paper-bag-5632398/

Report reveals how AI transforms sales

FutureCIO Editors March 14, 2025

Photo by Tima Miroshnichenko from Pexels: https://www.pexels.com/photo/man-wearing-headphones-while-working-in-call-center-office-5453848/

New AI assistant aims to bridge gap between AI and monetisation

FutureCIO Editors March 5, 2025

Photo by Mikhail Nilov: https://www.pexels.com/photo/shallow-focus-of-woman-working-in-a-call-center-7682340/

RingCentral unveils new AI receptionist solution

FutureCIO Editors March 3, 2025

PodChats for FutureCIO: AI agents What you need to know (separate hype from reality)

Allan Tan February 17, 2025

Avoiding the AI underinvesting trap

Melinda Baylon February 14, 2025

Jollibee executives global customer experience program

FutureCIO Editors February 12, 2025

Forrester introduces index to measure BX and CX interconnectedness

FutureCIO Editors February 7, 2025

Photo by Antoni Shkraba: https://www.pexels.com/photo/photo-of-a-person-shopping-online-6207736/

IDC predicts consumers in Asia/Pacific to spend $32 billion on programmatic shopping via AI agents by 2028

FutureCIO Editors February 3, 2025

call, customer service

AI spending to exceed $30 billion by 2027 for personalised customer experiences, IDC predicts

FutureCIO Editors January 31, 2025

PLDT to transform industries through Managed SD-WAN and Managed Network Service

FutureCIO Editors December 9, 2024

Photo by Andrea Piacquadio: https://www.pexels.com/photo/person-holding-white-smartphone-on-white-table-3766218/

Netcore Cloud to elevate GenAI capabilities with Google Cloud

FutureCIO Editors December 9, 2024

Sales and Marketing

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