Netigate has launched Ask AI, a generative AI feature designed to help companies and organisations make sense of customer and employee feedback data.
“Most companies are sitting on vast amounts of underutilised customer and employee feedback data. This can amount to thousands, even millions of lines of written text, so figuring out how to use it is almost impossible,” says Carlos Del Corral, chief product officer at Netigate.
“We developed Ask AI to revolutionise how organisations harness the data from these customer and employee insights. Think of it as having your feedback data expert available 24/7, providing understandable and actionable answers in seconds. The feature can save teams countless hours that would otherwise be spent gathering and processing information,” Del Corral said.
Ask AI
Ask AI aims to enable users to analyse data sets, including feedback from a particular period or touchpoint in any language. Users can receive instant answers to their questions.
The solution offers a user-friendly and cost-effective solution for customer experience (CX) and employee experience (EX) professionals and business leaders who want to transform feedback into impactful actions.
Users can immediately act based on the most critical issues affecting feedback scores. The solution also enables users to find specific themes or issues that must be addressed to improve CX or EX. It can also schedule tasks to ensure appropriate actions are followed through.
With data privacy in mind, any data processed is subject to GDPR and EU data privacy and protection standards.
