New Relic unveils New Relic Knowledge, a new platform capability that integrates telemetry and knowledge sources to enhance detection and issue resolution.
“Organisations today must solve technological problems at a pace far beyond human scale. While AI agents are addressing this challenge, they are only as effective as the data they can access,” said Brian Emerson, New Relic chief product officer. “New Relic Knowledge provides the connective tissue between telemetry and action, ensuring that every technical decision—whether made by a human or an agent—is grounded in real-world context to drive true business impact.”
New Relic Knowledge
New Relic Knowledge provides the foundational intelligence that AI agents and engineering teams need to understand systems, make decisions, and resolve issues faster. New Relic Knowledge provides a continuous intelligence layer that operates across the entire New Relic Intelligent Observability Platform.
Beyond AI agents, the solution also helps maintain uptime in hyper-complex environments by analysing telemetry across metrics, logs, traces, and events, correlating it with prior incidents, system changes, and service relationships, and surfacing relevant context instantly.
New Relic Knowledge connects telemetry, documentation, and historical incidents to deliver context-aware and trusted insights in real time. Key features and benefits of the capability include:
- Machine-Speed Troubleshooting: Correlates anomalies with recent deployments and configuration updates in real time, identifying changes without manual investigation.
- Agentic Decision Support: Empowers AI agents to diagnose issues and recommend next steps by referencing similar past incidents and system behaviour patterns.
- Operational Toil Reduction: Provides context-rich answers embedded directly within existing workflows, such as alert triage and incident response
- Continuous Intelligence: Continuously assesses the user’s intent and utilises historical business information to provide responses grounded in proprietary knowledge.
New Relic Knowledge will be generally available to New Relic AI customers on May 25, 2026.
