New Relic’s 2024 Observability Forecast reveals that the median outage cost for high-business-impact outages in ASEAN was US$2.5 million per hour, 32% higher than the median US$1.9 million per hour outage cost across all respondents.
The research revealed that network failure (35%), third-party or cloud provider services failure (29%), and human error (28%) were the most common causes of unplanned outages over the last two years.
Cost of outages
The study found that engineering teams spend an average of 30% of their time addressing disruptions, equivalent to 12 hours across a 40-hour work week.
Some 33% of ASEAN companies experience high business-impact outages once a week or more. The region’s majority (87%) said that business-critical application outages cost their organisation at least US$500,000 per hour of downtime.
Observability
The study also showed that 80% of ASEAN respondents said they spent $1 million or more on observability per year. Malaysia reported the highest ROI among ASEAN countries and second-highest in the Asia Pacific region, with an annual ROI of 302%, followed by Thailand (300%) and Singapore (258%).
“With organisations across ASEAN looking to observability to enable their core business goals, it’s clear that the need for full-stack observability has never been greater,” said Peter Marelas, field chief technology officer for APJ at New Relic.
