Over the past 18 months, organizations have had to adapt to a new normal, where employees require anywhere-anytime access to mission-critical systems and processes; customers are more digitally guided; and business leaders must align technology, policy, and operations to drive agility and revenue.
IDC defines the Future of Connectedness as enabling the timely movement of data across people, things, applications, and processes to create seamless digital experiences.
The technology path to connectedness requires seamless connectivity across networks, IT systems, and the cloud to keep data moving.
As employees, businesses, and consumers increasingly seek digital experiences that are supported by ubiquitous, reliable, and robust connectivity, organizations will make connectivity an investment priority.
"Businesses have been forced to adapt to more distributed operations in addition to their workforces, highlighting the importance of a robust strategy in place that embraces a wireless-first and cloud-enabled connectivity architecture," said Paul Hughes, research director, Future of Connectedness at IDC.
He opined that as the future enterprise transforms to become more agile, IDC expects future investment initiatives to focus on eliminating physical infrastructure silos, adopting a greener and more cloud-centric roadmap, improving workforce productivity, and ensuring more resilient operations.
Top 10 predictions for the Future of Connectedness:
Prediction 1: By 2023, mid-sized to large enterprises will transition 50% of IT staff driving connectedness from tactical legacy network support operations towards strategic business outcomes, technology innovation, and service delivery
Prediction 2: By 2024, 45% of contact centres supporting finance, retail, and hospitality industries adopt Branch of One architectures, enabling efficient and secure enterprise-class work-from-anywhere experiences.
Prediction 3: In 2024, wireless-first becomes mainstream for wide-area connectivity, accelerating 65% of the enterprise, industrial, and public sector organization investments to "untether" their operations.
Prediction 4: By 2025, G2000 organizations are still experiencing two to three systemic service provider network outages per year, showcasing the importance of added investments in connectivity redundancy and service resiliency.
Prediction 5: By 2024, 20% of organizations will use a joint telco/cloud provider sovereign cloud running on local infrastructure to ensure compliance and limit extraterritorial connectivity, access, and data movement.
Prediction 6: By 2023, 60% of enterprises will implement hybrid, intelligent connectivity that links physical marketplaces to digital storefronts and supply chains to facilitate seamless commerce transactions.
Prediction 7: By 2023, 75% of enterprises will expect sustainability goals to be addressed in RFI responses, demonstrating responsible supply chain principles and secure IT asset disposition capabilities.
Prediction 8: By 2024, 80% of enterprises will need to transform their networks and processes to deliver more personalized and interactive online rich media experiences that meet and satisfy customer expectations.
Prediction 9: By 2025, 60% of mid-sized to large enterprises will adopt network as a service (NaaS) to enable operational agility, service customization, and flexible consumption models that support complex network and multi-cloud environments.
Prediction 10: In 2022, more than 30% of organizations will prioritize connectivity resiliency to ensure business continuity, resulting in uninterrupted digital engagement for customers, employees, and partners.