Lenovo and ServiceNow expanded their partnership to enable enterprises to reduce IT support costs, accelerate employee productivity, improve operational control, and strengthen governance through AI-native workflow automation.
Rakshit Ghura, vice president and general manager, digital workplace solutions at Lenovo, said: “This collaboration with ServiceNow is focused on delivering that, reducing costs, improving productivity, and giving IT leaders real control over their operations.”
AI-native workflow automation
The partnership, launching across Australia, New Zealand, Hong Kong, Singapore, and Ireland, integrates Lenovo’s real-time device intelligence, digital workplace services, and device lifecycle management capabilities with the ServiceNow AI Platform.
The two companies have also unveiled a connected solution designed to simplify operations and enable more efficient, controlled, and scalable service delivery. The solution combines:
• Real-time device intelligence through Lenovo’s xIQ Digital Workplace Platform built on ServiceNow
• Lenovo device lifecycle management and device-as-a-service capabilities
• Lenovo consulting, implementation, and end-to-end managed services
• ServiceNow’s AI Control Tower, Workflow Data Fabric, Technology Provider Service Management, workflow orchestration, and enterprise-scale architecture
• Lenovo Workplace Services Operations Suite built on ServiceNow, a portfolio of apps that bring together operational visibility, lifecycle workflows, and safeguarded data management to simplify service delivery and scale automation
Lenovo’s device intelligence platform and ServiceNow’s AI-driven workflow automation work together to proactively detect and resolve IT issues, helping organisations reduce support costs, improve the employee experience, and accelerate onboarding through real-time enterprise device insights.
The collaboration also expands Lenovo’s managed AI services for enterprises with 5,000 to 50,000 employees, enabling companies to scale AI operations faster and more efficiently without rebuilding systems across different markets.
Michael Park, senior vice president, global partnerships and channels at ServiceNow, said: “By combining real-time endpoint data with a platform that orchestrates any AI model, any data, and any workflow, organisations can move from fragmented operations to consistent, intelligent outcomes across global environments.”
