Standard Chartered has launched SC GPT, a Generative AI (GenAI) tool that aims to leverage AI for enhanced operational efficiency and client engagement.
“SC GPT reflects our people-focused approach to AI and commitment to innovation with responsibility,” said Mohammed Rahim, group chief data officer at Standard Chartered. “The tool has been developed with strong governance, and ethical AI principles are at its core. As we scale GenAI across our business, we remain committed to responsible AI adoption, guided by our responsible AI framework to mitigate potential biases and promote fairness.”
SC GPT
SC GPT also empowers local teams to develop customized solutions for market-specific needs. Use cases include content generation for digital marketing, translation and customer enablement services, specifically in product and service advisory.
Bill Winters, group chief executive at Standard Chartered, said: “Effective adoption of GenAI is an operational imperative for all banks. We have a distinctive and increasingly differentiated strategy – we believe the potential for GenAI to help us win in many areas across Cross-border and Affluent banking will be game-changing. By harnessing GenAI responsibly, we are driving new efficiencies, transforming service delivery and reinforcing our leadership in digital banking. This is just the beginning of how we will continue to innovate and create long-term value for our clients, colleagues, and communities.”
Launched across 41 markets, Standard Chartered plans to expand SC GPT to 10 more markets over the coming months.
