
AI ushers the evolution of CX, study finds
Around 83% of CX leaders in India are already experimenting with or implementing Artificial Intelligence (AI) into their customer journey and topping the list

Around 83% of CX leaders in India are already experimenting with or implementing Artificial Intelligence (AI) into their customer journey and topping the list

The Broadband Forum pioneered new industry standards to help service providers improve the quality of network services delivered to customers by leveraging Artificial

Microsoft has announced the general availability of Copilot Pro, a new subscription with features and capabilities of Microsoft Copilot for individuals

Business leaders anticipate an unprecedented rate of change in 2024 after experiencing an all-time high rate of change in 2023,

Around 56% of business leaders retain confidence in their organisation’s growth in 2024, according to Capgemini Research Institute’s Embracing a brighter future: Investment

A recent IDC survey revealed that 71% of businesses in Hong Kong are currently using AI tools in their organisations, with US$1

Hybrid working is among the top ten trends that will shape global working in 2024, according to IWG. Stanford University has predicted that around

Tech leaders agree that leveraging Artificial Intelligence (AI) in the digital operation of data centers can enhance the overall operational performance. At the recent China

Seagate Technology shares its insights on what to anticipate in the data storage landscape for 2024 as the growing AI prominence created a huge demand

Generative AI may have hijacked Gartner’s top, strategic predictions for 2024, but according to the analysts, CEOs must empower a single

The potential growth difference for the social media management software market between 2023 and 2027 is USD 34.62 billion, according to Techavio’s Global Social

Approximately three-quarters (73.6%) of IT decision-makers believe that Artificial intelligence (AI) is the trend that will shape the IT industry the most in 2024,