Tag: call centre

Following the pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest ...

At a recent FutureCISO Breakfast briefing, on the topic of “Looming cyberthreats in 2022 – Tipping the scale in your ...

AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer ...