call centre Archives

Enterprises doubling down on CXM outsourcing

FutureCIO Editors January 17, 2023

Following the pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest

PodChats for FutureCISO: Clamping down on TOADS

Allan Tan May 17, 2022

At a recent FutureCISO Breakfast briefing, on the topic of “Looming cyberthreats in 2022 – Tipping the scale in your

AFFINBANK modernises multi-channel customer engagement

FutureCIO Editors December 2, 2020

AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer

call centre

Enterprises doubling down on CXM outsourcing

PodChats for FutureCISO: Clamping down on TOADS

AFFINBANK modernises multi-channel customer engagement

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EpiVax unveils AI-enhanced models for Immunogenicity Prediction