Study finds consumer sentiment on AI far more positive in APAC
The study found that global AI use is highest in customer experience (31%)  and personal applications like content translation (29%).
Tag: customer experience management
UnionBank of the Philippines taps Cloudera to transform customer experience
Union Bank of the Philippines has embarked on a unique journey by partnering with Cloudera to revolutionise the customer experience ...
Enterprises doubling down on CXM outsourcing
Following the pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest ...
