Tag: customer experience management

UnionBank of the Philippines taps Cloudera to transform customer experience

by FutureCIO Editors

April 14, 2025

Union Bank of the Philippines has embarked on a unique journey by partnering with Cloudera to revolutionise the customer experience ...

Photo by Yan Krukau from Pexels: https://www.pexels.com/photo/happy-call-center-agents-looking-at-camera-8867482/

Enterprises doubling down on CXM outsourcing

by FutureCIO Editors

January 17, 2023

Following the pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest ...

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Tag: customer experience management

UnionBank of the Philippines taps Cloudera to transform customer experience

Enterprises doubling down on CXM outsourcing

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