
SkorLife reduced customer service costs by 50% and enhanced CX through GenAI
SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.

SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.

Juniper Networks announced its Blueprint for AI-Native Acceleration, which aims to accelerate each stage of adoption of the company’s AI-Native Networking Platform

Forrester’s Singapore Customer Experience Index annual study found that the average customer experience (CX) quality of the brands is merely “OK.”

The Hype Cycle for Emerging Technologies, 2024, by Gartner, Inc., unveils a promising future with 25 disruptive technology trends that

Globe and Red Hat, Inc. partner to modernise Globe’s IT infrastructure with Red Hat Open Innovation Labs to enhance customer

Yellow.ai has unveiled Analyze, an automation platform powered by an in-house LLM to improve bot interactions with in-depth conversational insights

Amazon Web Services, Inc. (AWS) expands its partnership with Workday, Inc. to build generative artificial intelligence (genAI) capabilities, innovate customer experiences,

Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise

Gupshup partners with Philippine-based Tonik Bank to develop a Generative AI (GenAI) chatbot for Tonik’s mobile app, aiming to revolutionise

Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no

House730 has adopted Microsoft Azure OpenAI Service’s GPT-3.5-Turbo-16K to address customer inquiries and capture every listing in Hong Kong in

Salesforce‘s State of Service report reveals that a significant percentage (80%) of service professionals anticipate customer service contributing more revenue this