FutureCIO QuickTakes: CX begins with the CEO but starts with $
Any customer experience initiative must be helmed by the CEO, says Tony Bates of Genesys. Forrester counters that talking to ...
Tag: Customer experience
Customer loyalty is only as good as bad experience
The Zendesk Customer Experience Trends Report 2020 says ease and excellence of customer experience has a direct impact on customer ...
CX not tech and channels key to 2020 success
CIO’s close working relationship with the executive leadership team is what will drive organisations to move to the next level ...
FutureTrends: UX experience depends on AX
Tony Sandberg, regional director for Asia Pacific at Kemp, talks about the role of technologies application performance management tools and ...
CX to benefit most from AI Augmentation
Augmented intelligence reduces mistakes while delivering customer convenience and personalization at scale, democratizing what was previously available to the select ...
Measure customer effort right each time
How do you measure customer effort? Most customer experience (CX) pros use surveys. While the question text and scale they ...
Frost lists 8 emerging tech favoured by global leaders
5G, Artificial Intelligence (AI), Blockchain and Distributed Ledger, Human Brain-Computer Interface, Human Intelligence Augmentation, Internet of Things (IoT), Natural Language ...
Vietnam’s MSB ups customer experience fight with Xelerate
MSB views digital transformation as a critical tool to understand customer's needs better, serve them seamlessly, and provide superior customer ...
More focus on the customer experience
Seventy-five percent of organisations surveyed by Gartner increased their customer experience (CX) technology investments in 2018. For 2019, 52% of ...
Making banking human again
https://youtu.be/yzk-AicFeZE When was the last time you went to a bank and was greeted with a warm and sincere ‘welcome ...
Insurance opportunities in 2019
https://youtu.be/lCmDD3-J93w “Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee ...
