Tag: Customer experience

Frost says user interface technologies have moved beyond the concept of simply representing machines to their users to enabling sophisticated ...

As the COVID-19 crisis drives home the importance of automation, enterprises look to scale RPA initiatives and large tech players ...

Customer experience remains the ultimate battle ground where if you don’t innovate, you will be disrupted. But how to make ...

Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx

Gartner’s marketing predictions explore how post-pandemic renewal strategies put marketing on the hook for redefining and re-establishing customer relationships in ...

If 2020 has taught us anything, it’s that change is inevitable and that customer insights leaders must constantly look to ...

AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer ...

To help build the business case for customer experience, look at metrics such as cost of service or compensation costs. ...

IDC says the most digitally mature organizations adapted quicker to challenges brought by the COVID-19 pandemic.

TOT ups customer engagement by embedding machine learning and conversational AI capabilities into its existing processes, savings allowed it to ...

Contextual banking – the next level of customer relationship – is realized through developing a deeper relationship with each customer ...

Customer Service and Support technology investments must be scrutinized for their ability to deliver on customer experience goals

In this episode of Podchats for FutureCIO entitled “How edge influences your customer engagement strategy” we dissect how businesses are ...

AI applications continue to be at the forefront of digital transformation (DX) initiatives, driving both innovation and improvement to business ...

Changing customer expectations, an erosion of consumer trust, and regulatory influence will drive banking to be invisible, connected, insights-driven, and ...

Forrester’s US 2020 Customer Experience Index reveals CX differentiation is the key to post-pandemic success building experiences that help them ...

Brick-and-mortar retail may be readying for a resurgence. And somewhat ironically, a handful of digital brands are leading the charge, ...

Conversational AI is the process of enabling machines to have a conversation with the customers, with the end customers and ...

5G is almost here. I say ‘almost’ because we have yet to see broad deployment by major mobile operators across ...

Most everyone will agree the strategy and execution rests largely on the CMO. But for winning sales leaders, CX is ...

The Zendesk Customer Experience Trends Report 2020 says ease and excellence of customer experience has a direct impact on customer ...

Augmented intelligence reduces mistakes while delivering customer convenience and personalization at scale, democratizing what was previously available to the select ...

How do you measure customer effort? Most customer experience (CX) pros use surveys. While the question text and scale they ...

5G, Artificial Intelligence (AI), Blockchain and Distributed Ledger, Human Brain-Computer Interface, Human Intelligence Augmentation, Internet of Things (IoT), Natural Language ...

MSB views digital transformation as a critical tool to understand customer's needs better, serve them seamlessly, and provide superior customer ...

Seventy-five percent of organisations surveyed by Gartner increased their customer experience (CX) technology investments in 2018. For 2019, 52% of ...

https://youtu.be/yzk-AicFeZE When was the last time you went to a bank and was greeted with a warm and sincere ‘welcome ...

https://youtu.be/lCmDD3-J93w “Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee ...