Big Data, Analytics & Intelligence PLDT to transform industries through Managed SD-WAN and Managed Network Service December 9, 2024
Big Data, Analytics & Intelligence Netcore Cloud to elevate GenAI capabilities with Google Cloud December 9, 2024
Customer Experience / Engagement Study finds ASEAN telco users likely to switch providers due to poor customer service November 29, 2024
Big Data, Analytics & Intelligence SK Telecom to introduce AI-powered customer service November 29, 2024
Big Data, Analytics & Intelligence 88% of consumers make purchasing decisions using AI, study finds November 5, 2024
Big Data, Analytics & Intelligence Infrastructure, cybersecurity, and customer experience to drive major revenue shift to AI October 29, 2024
Customer Experience / Engagement RLC Residences aims to enhance customer experiences with Salesforce October 21, 2024
Big Data, Analytics & Intelligence Zendesk, first in the CX industry to offer Outcome-Based Pricing for AI agents October 9, 2024
Big Data, Analytics & Intelligence Lack of quality data and disjointed tech stack impact Singapore businesses October 8, 2024
Customer Experience / Engagement SkorLife reduced customer service costs by 50% and enhanced CX through GenAI September 13, 2024
Technology Juniper Networks unveils first blueprint for accelerating AI-native network platform adoption August 29, 2024
Technology Tech trends highlighted in Gartner 2024 Hype Cycle for Emerging Technologies August 28, 2024
Infrastructure & Platforms Globe collaborates with Red Hat Open Innovation Labs to modernise IT infrastructure August 27, 2024
Industry Verticals Baiduri Bank and HID partner to streamline banking security and authentication August 21, 2024
HR, education and Training Bank Pembangunan Malaysia Berhad accelerates HR transformation with Workday August 7, 2024
Customer Experience / Engagement Doctor Anywhere accelerates customer experience with Zendesk August 5, 2024
Customer Experience / Engagement ServiceNow and Boomi partner to elevate customer experiences through AI-powered self-service July 31, 2024
Cloud, Virtualization, Operating Environments and Middleware AWS and Workday expand partnership to build GenAI capabilities July 24, 2024
Technology Nearly 80% of SG marketers are embracing AI, but the majority struggle to unify data June 26, 2024
Customer Experience / Engagement House730 leverages Azure OpenAI Service to enhance customer satisfaction June 26, 2024
Technology SG service professionals expect customer service to contribute more revenue in 2024 June 18, 2024
Management Leadership SG businesses experienced more change in the last 4 years than previous two decades May 6, 2024
Technology Oracle to improve operational efficiency and patient services of IHH Healthcare April 23, 2024
Customer Experience / Engagement Minor International elevates employee experience with Workday March 11, 2024
Customer Experience / Engagement Accelya to power Korean Air’s retail modernisation February 23, 2024
Customer Experience / Engagement Singapore Airlines enhances customer experience with Tata Communications November 13, 2023
Business Applications & Databases PodChats for FutureCIO: Improving CRM's value in customer engagement September 22, 2023
Customer Experience / Engagement Technologies transforming customer service by 2028 September 13, 2023
Governance, Risk and Compliance Mismanaged rights request can erode trust, warns Gartner September 4, 2023
Customer Experience / Engagement PodChats for FutureCIO: Excelling in customer experience measurement September 1, 2023
Customer Experience / Engagement Accelerate and scale initiatives through digital business platforms August 4, 2023
Customer Experience / Engagement Seamless transition between channels is key to CX outcomes July 14, 2023
Customer Experience / Engagement IDC study reveals how Gen AI is being applied in customer experience July 11, 2023
Big Data, Analytics & Intelligence Gartner: 35% of CROs to set up Gen AI Ops team by 2025 June 28, 2023
Customer Experience / Engagement Customer adoption remains low despite significant chatbot investments June 27, 2023
Customer Experience / Engagement PodChats for FutureCIO: How to design experiences that drive loyalty June 12, 2023
Customer Experience / Engagement Salesforce, Google Cloud unveil new data and AI integration June 12, 2023
Finance & Insurance PodChats for FutureCIO: A focus on data-driven enables AIA to deliver on its customer promises May 29, 2023
Customer Experience / Engagement Winning the battle for attention amid a growing consumption crisis May 5, 2023
Customer Experience / Engagement Sa Sa seeks personalised OMO experience for customers April 28, 2023
Customer Experience / Engagement AI-powered Personalisation: Core to modern business-customer interactions April 11, 2023
Big Data, Analytics & Intelligence Real-time customer intelligence for an exceptional experience April 3, 2023
Sales & Marketing Prioritising first-party data exceed customer retention expectations March 30, 2023
Customer Experience / Engagement Tips on customer engagement for Hong Kong Businesses in 2023 March 14, 2023
Business Applications & Databases KDDI upgraded mobile payment and customer loyalty systems March 9, 2023
Customer Experience / Engagement The biggest barrier to customer service modernisation February 20, 2023
Customer Experience / Engagement CX equal to operational efficiency as priority in APeJ February 15, 2023
Customer Experience / Engagement Singtel enterprise customers got the metaverse vibe January 16, 2023
Finance & Insurance Insurers' priorities in 2023: customer experience and operational efficiency January 13, 2023
Computer, Storage, Networks, Connectivity Greater data growth and technological convergence in 2023 January 4, 2023
Customer Experience / Engagement HK firms risk 6.5% of their revenue due to poor CX December 15, 2022
Customer Experience / Engagement CX values will centre on empathy and outcomes in 2023 December 8, 2022
Government and Public Services PodChats for FutureCIO: Aligning IT support and ESG at IHH Healthcare December 6, 2022
Customer Experience / Engagement TCS to create immersive digital experience at SG marathon November 28, 2022
Infrastructure & Platforms Cisco Webex fortifies capabilities for next-gen hybrid work October 31, 2022
Customer Experience / Engagement APAC firms will struggle with rising customer expectations in 2023 October 31, 2022
Customer Experience / Engagement PodChats for FutureCIO: Solving the death by personalisation dilemma October 26, 2022
Finance & Insurance Affin Bank taps Aspire Systems to hasten digital banking journey October 14, 2022
Customer Experience / Engagement APAC firms seek tech-led transformation to meet changing customer needs October 11, 2022
Logistics & Transportation Cathay Pacific is using conversational AI to enhance customers’ digital experience October 7, 2022
White Papers How to respond to the customer experience trends that will shape your business in 2022 and beyond October 3, 2022
Governance, Risk and Compliance Metaverse increase trust risks for enterprises and users September 23, 2022
Customer Experience / Engagement Why Singapore businesses are failing to meet customer expectations September 9, 2022
Customer Experience / Engagement HubSpot enables WhatApp and SMS channels via Infobip integration August 30, 2022
Infrastructure & Platforms APAC outpaces rest of the world in digital payment adoption August 29, 2022
Customer Experience / Engagement Four drivers of technology innovation in customer service August 25, 2022
Finance & Insurance Money management features of mobile banking apps need improvement August 10, 2022
Customer Experience / Engagement Delighting customers in real time on their preferred channel August 5, 2022
Customer Experience / Engagement Pandemic drives hyper-personalization demand in India August 3, 2022
Customer Experience / Engagement Chatbots to become the primary customer service channel August 1, 2022
Big Data, Analytics & Intelligence New data lab is making sports more accessible and exciting July 11, 2022
Government and Public Services NextBlock – hyperlocal platform brings Singapore residents closer together July 4, 2022
Governance, Risk and Compliance CIAM is the simplest solution to reduce friction for user access June 30, 2022
Customer Experience / Engagement Customers want personalisation but are wary of privacy violations June 16, 2022
Media and Telecommunications Telegram will launch a paid subscription plan for its users June 14, 2022
Customer Experience / Engagement Consumer identity verification preference when shopping online May 31, 2022
Customer Experience / Engagement PodChats for FutureCIO: Maximise the impact of automation on CX May 20, 2022
Customer Experience / Engagement PodChats for FutureCIO: Why automatedly human is the way forward in CX May 12, 2022
Customer Experience / Engagement Study highlights ROI of digitalised customer engagement April 19, 2022
Customer Experience / Engagement Proactive service rewarded with value enhancement scores April 8, 2022
Customer Experience / Engagement IDC calls for rethink of customer engagement strategies March 23, 2022
Governance, Risk and Compliance APAC businesses seek better ways to protect vulnerable customers January 19, 2022
Customer Experience / Engagement Frost says APM to help contact centres realise enhanced CX December 30, 2021
Customer Experience / Engagement Getting chatbots to deliver the value deserving of the hype December 27, 2021
Sales & Marketing Predictions 2022: AI-guided selling solutions to augment B2B sales tactics December 14, 2021
White Papers The state of modernization, transformation, and innovation in the digital age December 10, 2021
Growth Strategies Customer journey and security are key priorities for APAC businesses in 2022 December 9, 2021
Customer Experience / Engagement Predictions 2022: Opt-out rates for mobile app tracking to plunge by 65% December 9, 2021
Sales & Marketing Predictions 2022: IDC FutureScape’s future of customers and consumers December 8, 2021
Big Data, Analytics & Intelligence Mastering data governance in a data-driven economy December 1, 2021
HR, education and Training Predictions 2022: APAC to address employee and customer expectations November 24, 2021
Finance & Insurance PodChats for FutureCIO: Innovations transforming insurance in Asia November 15, 2021
Finance & Insurance Forrester: human interaction is part of digital customer experience November 13, 2021
Finance & Insurance PodChats for FutureCIO: The why and how of becoming a data-driven insurance October 10, 2021
Customer Experience / Engagement SG insurers get upper hand in customer experience September 28, 2021
Government and Public Services How IHiS optimised customer experience for HealthHub September 10, 2021
Media and Telecommunications APAC hunger for digital content driving mobile app services August 24, 2021
Management Leadership PodChats for FutureCIO: Modernizing process automation in ASEAN August 24, 2021
Customer Experience / Engagement Customer service to drive the revival of chatbots, AI and analytics August 23, 2021
Finance & Insurance Ensuring digital onboarding excellence for modern banking success August 20, 2021
Customer Experience / Engagement Singaporean consumers prefer being treated as individuals August 16, 2021
Media and Telecommunications PodChats for FutureCIO: Optimising digital touchpoints for greater customer satisfaction July 29, 2021
Customer Experience / Engagement PodChats for FutureCIO: How AI reshapes the customer engagement of tomorrow July 19, 2021
Customer Experience / Engagement PodChats for FutureCIO: Privacy when building a sustainable customer engagement strategy June 16, 2021
Customer Experience / Engagement Solutions address the need to attract and retain loyal customers June 14, 2021
Finance & Insurance Techcombank selects Backbase to power its revolutionary digital-first transformation June 5, 2021
Customer Experience / Engagement Re-imagining the networks to power next-gen digital ecosystems May 31, 2021
Customer Experience / Engagement Gartner survey says digital experience doesn’t impact purchases May 28, 2021
Customer Experience / Engagement Contact centres can up the CX game with CPaaS says Frost May 10, 2021
Tactics and Strategies Product analytics ranked top for measuring digital success, says HBR April 26, 2021
Customer Experience / Engagement 4 CS&S tips targeting millennials and Gen Z customers April 22, 2021
Customer Experience / Engagement Business continuity reveal weaknesses in comms and collaboration April 7, 2021
Finance & Insurance PodChats for FutureCIO: what predictive modelling means to insurers March 30, 2021
Customer Experience / Engagement WAH agents to accelerate cloudification of contact centre apps March 15, 2021
Customer Experience / Engagement IDC outlines what the future of customer looks like for APEJ March 3, 2021
Customer Experience / Engagement Severe consequences for failing at digital customer engagement March 2, 2021
Finance & Insurance PodChats for FutureCIO: How data drives the business of NTUC Income March 1, 2021
Customer Experience / Engagement Frost outlines how the user interface will shape CX February 19, 2021
Customer Experience / Engagement Focus on digital channels and capabilities in 2021 February 17, 2021
Media and Telecommunications COVID-19 pandemic accelerates the adoption of mobile video services February 15, 2021
Customer Experience / Engagement COVID-19 fuels spending on consumer robotics in the home February 12, 2021
Media and Telecommunications FPT Telecom upgrades network to meet Vietnam’s broadband needs February 8, 2021
Customer Experience / Engagement Contact routing and analytics to lead APAC contact centre trends for 2021 January 25, 2021
Business Applications & Databases Ecommerce and contactless spend to drive digital wallets use January 25, 2021
Customer Experience / Engagement Cloud-native MDM to reimagine the customer experience January 19, 2021
Retail & Wholesale PodChats for FutureCIO: Insights from Zalora’s data-driven business model January 4, 2021
Media and Telecommunications Predictions 2021: Good business prospects for telcos but not enterprise December 14, 2020
Tactics and Strategies Gartner’s marketing predictions in the digital normal post-COVID-19 December 7, 2020
Management Leadership Predictions 2021: The continuing evolution of customer insights practices December 3, 2020
Customer Experience / Engagement The value of instant communication for Fisher & Paykel November 26, 2020
Customer Experience / Engagement Gartner warns of 3 self-service failure points in customer self-service November 18, 2020
Management Leadership Empathy-at-scale: the key to customer retention in new normal November 11, 2020
Customer Experience / Engagement Advocating for a digital-lead business recovery from COVID-19 November 10, 2020
Management Leadership COVID-19 gives rise to empathetic enterprise in the next normal October 9, 2020
Big Data, Analytics & Intelligence Ineffective management strategy leads to competitive disadvantage September 30, 2020
Media and Telecommunications Thailand’s TOT tightens customer engagement operations September 29, 2020
Finance & Insurance IDC framework to support differentiated customer-centric strategies of APAC Banks September 22, 2020
Customer Experience / Engagement PodChats for FutureCIO: Why we need conversational analytics September 17, 2020
Customer Experience / Engagement Check CS&S tech for the ability to deliver CX goals, warns Gartner September 17, 2020
Customer Experience / Engagement PodChats for FutureCIO: How edge influences your customer engagement strategy August 31, 2020
Customer Experience / Engagement Podchats for FutureCIO: Role of AI in analytics in the customer service setting August 4, 2020
Tactics and Strategies Should the future contact centre be intelligent, smart, or hybrid? July 27, 2020
Management Leadership Rolling out a secure multi-experience outcome from the inside-out April 6, 2020
Management Leadership Greater customer experience is when marketing and technology intersect March 4, 2020
Management Leadership FutureCIO QuickTakes: CX begins with the CEO but starts with $ February 18, 2020
Management Leadership Nucleus Research’s Guidebook to Connected Planning with Anaplan February 18, 2020
Industry Verticals StanChart and Assembly Payments JV targets US$29 trillion global e-commerce industry February 17, 2020
Industry Verticals Fannie Mae project nabs Ventana Research’s Big Data Award for TIBCO February 7, 2020
Management Leadership InsurTech investments surge in 2019, business value still missing February 7, 2020
Management Leadership IDC Digital Innovation Framework to serve as guide to digital future January 29, 2020
Management Leadership Gartner lists top priorities for service and support leaders in 2020 December 30, 2019
News Stories IKEA deploys Wirecard’s in-store installment plan solution in Malaysia December 20, 2019
Tactics and Strategies Singapore businesses take 118 hours on average to detect and respond to breaches December 3, 2019
Customer Experience / Engagement Why HK’s YF Life decided to move its entire storage infrastructure to Pure Storage October 31, 2019
Governance, Risk and Compliance Singapore’s GovTech launches Vulnerability Disclosure Programme with HackerOne October 25, 2019
Management Leadership Renewed and Recharged: The CIO Version 3.0 – Leading Digital Transformation October 16, 2019
Customer Experience / Engagement Consumers spend approximately 5 hours a day checking their emails October 10, 2019
Logistics & Transportation Focus on customer experience driving supply chain innovation September 20, 2019
Manufacturing Astra Daihatsu Motor minimizes the risk of costly downtime with Commvault September 13, 2019
Customer Experience / Engagement IoT to drive $35 billion of new revenues for operators July 17, 2018
