
Singapore leads APJ in digital impatience, Twilio reports
The report has revealed that 54% in Singapore feel less tolerant when interacting with AI, the highest in APJ and

The report has revealed that 54% in Singapore feel less tolerant when interacting with AI, the highest in APJ and

Sukesh Singh, managing director (SEA), Criteo, reminds businesses to leverage “data-driven insights and innovative solutions to turn these peak moments

There is a wide gap between how well banks, investment firms, and health insurers align their brand promises with customer

The study has revealed that 53% say it is very or extremely important to be able to switch between channels

Tata Communications has launched an agentic AI-powered Voice AI platform, an industry-first speech-to-speech customer engagement solution.

Top barriers to scaling AI in APAC include non-optimised cloud data environments (49%), data governance struggles (44%), and talent shortages

To equip its sales teams with instant access to critical, specific, and relevant customer data, Globe Business has also piloted

The most successful organisations are those that practice robust AI literacy, prioritising sustainable, cost-effective RAG systems that secure proprietary data

The integration simplifies the process for organisations to launch one-click video chats from SMS, WhatsApp, or MMS, enhancing face-to-face engagements

With Agentforce in Service Cloud, Maxicare can now offer a more personalised and streamlined customer service experience.

The tool leverages AI to measure, predict, and adapt strategies in real time.

Already tipped to potentially change the way businesses operate, artificial intelligence (AI) agents are expected to also bring a much-needed