
OpenPhone launches Sona, an always-on AI agent
OpenPhone has launched Sona, the always-on AI agent aimed at helping business owners serve customers better.

OpenPhone has launched Sona, the always-on AI agent aimed at helping business owners serve customers better.

Union Bank of the Philippines has embarked on a unique journey by partnering with Cloudera to revolutionise the customer experience

It aims to provide accurate and instant responses to customer queries.

A recent Forrester report highlights insurers’ top business and technology priorities for 2025, including AI adoption and system modernisation.

LinkedIn’s latest report, The ROI of AI, reveals how Artificial Intelligence (AI) transforms sales, from increasing efficiency to driving revenue

These agents are designed to conduct data-based and automatic interactions with clients and customers, ensuring lead generation and conversion, and

Named RingCentral AI Receptionist (AIR), it promises to function as a dedicated receptionist, ensuring efficient call handling.

A chatbot is an artificial intelligence program that chats with you. The first chatbot, Eliza, was developed by MIT professor

71% of Asia-Pacific CEOs cite uncertainty around the technology as a challenge in developing and implementing an AI strategy.

In a strategic move to elevate customer experiences and drive growth across its brands, Jollibee Group signed a multi-year agreement

Forrester recommends that organisations use BX and CX indices to capture market share and increase revenue.

IDC underlines the pressing need for CX executives to pay attention to the potential of AI in CX.