The Hype Cycle for Emerging Technologies, 2024, by Gartner, Inc., unveils a promising future with 25 disruptive technology trends that
Globe and Red Hat, Inc. partner to modernise Globe’s IT infrastructure with Red Hat Open Innovation Labs to enhance customer
Alibaba Cloud announced that Shiseido‘s Drunk Elephant‘s new DRUNKGPT technology had deployed its proprietary large language model, Qwen, to develop
HID announced its partnership with Baiduri Bank to implement HID Approve, powered by the HID Authentication Platform, across its consumer
Yellow.ai has unveiled Analyze, an automation platform powered by an in-house LLM to improve bot interactions with in-depth conversational insights
The Bank Pembangunan Malaysia Berhad (BPMB) has successfully deployed Workday Human Capital Management (HCM) to accelerate its digital transformation journey. “The changes
Doctor Anywhere has forged a partnership with Zendesk to scale and deliver better support for its users with Zendesk’s Suite,
Salesforce and Workday forged a partnership to deliver an AI-powered assistant that claims to automate tasks, provide personalised support, and surface
ServiceNow and Boomi announced a partnership to elevate customer experiences through AI-powered self-service. “This collaboration not only empowers Boomi and ServiceNow
Amazon Web Services, Inc. (AWS) expands its partnership with Workday, Inc. to build generative artificial intelligence (genAI) capabilities, innovate customer experiences,
Lion Parcel, an Indonesian logistics service provider, has forged a partnership with Salesforce to optimise customer service through generative AI
Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise
