It’s time to be more strategic about AI in customer service
Vasupradha Srinivasan
July 2, 2024
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no
The new State of Marketing report by Salesforce revealed that the majority (78%) of marketers in Singapore have experimented with or fully
House730 has adopted Microsoft Azure OpenAI Service’s GPT-3.5-Turbo-16K to address customer inquiries and capture every listing in Hong Kong in
Salesforce‘s State of Service report reveals that a significant percentage (80%) of service professionals anticipate customer service contributing more revenue this
Adobe introduced enhanced enterprise features in Adobe Express that claim to boost content production by integrating Adobe Express for Enterprise into Adobe GenStudio, supporting the remix
Around 81% of companies in Singapore observed evolving more in the past four years than the previous two decades –
It’s an iconic scene — the Ring of Power flying through the air in slow motion as Frodo tumbles to
IHH Healthcare (IHH) selected the Oracle Exadata Database Service running on the Oracle Exadata platform to improve patient services and meet the unique local market
In Asia, one cannot overstate the importance of inclusion in enhancing customer experience with its diverse population, comprising various ethnicities,
Workday, Inc. is collaborating with Minor International Pcl (MINT) to elevate the employee experience and talent management across the entire organisation. Through Workday’s AI-powered
Accelya announces its partnership with Korean Air, enabling the airline company to innovate its customer experience and take control of its retailing.
Kyndryl and Bank of the Philippine Islands (BPI) commemorate one decade of their technology infrastructure services partnership that made significant advancements across