Jobstreet by SEEK announced the transformation of its employment platform, which uses SEEK’s AI technology for improved job matches, better experiences, and upgraded insights for both
At the end-of-year holiday season, with major sales events and digital events, we’ll start to see a higher frequency of
Freshworks Inc. announced that Lalamove uses Freshdesk™ and Freshsales™ to improve sales conversion and increase customer engagement. Better service Freshworks Inc. creates AI-boosted business software,
Tata Communications announced its partnership with Singapore Airlines (SIA) to transform its airlines’ communications and collaboration tools which will enhance
Zendesk, Inc. announced its customer experience (CX) generative AI advancements improving enterprises’ customer satisfaction, reducing costs, and increasing customer loyalty. New GenAI offerings “In
John Roese, global chief technology officer of Dell Technologies shared the four pillars of Dell’s AI Strategy – AI-In, AI-On,
Forrester’s (Nasdaq: FORR) 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality
Gartner predicts that by 2028, 60% of B2B seller work will be executed through conversational user interfaces via generative AI
Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking
A McKinsey global survey of executives noted that companies have accelerated the digitisation of their customer and supply-chain interactions and
There is an overall decline in customer experience (CX) quality amongst multichannel banks according to Forrester’s 2023 Singapore Banking Customer Experience
AB Tasty launches EmotionsAI, a new technology that revolutionizes brands’ abilities to personalize the customer experience through their emotional needs. Alix de Sagazan,
