Accelya announces its partnership with Korean Air, enabling the airline company to innovate its customer experience and take control of its retailing.
Accelya FLX Platform
The Accelya FLX Platform combines the power of the Amazon Web Services (AWS) cloud and the latest technologies to enable airlines to showcase retail offers across all channels with scalability and reliability.
With Accelya’s NDC and additional innovative FLX-Merchandising module, Korean Air will be able to personalise and adjust its offers to make them more relevant to customers.
The offering links airlines with over 50,000 travel agents and travel management companies (TMCs), upgrading customer experience and driving sales.
Modern retail vision
“We are delighted to partner with Accelya to enable our modern retail vision and bring powerful innovation to the market for our customers,” says Yoo Tae Jung, managing vice president and NDC platform director at Korean Air.
“Our alliance with Korean Air is built around a shared belief in putting the customer first, making modern and forward-looking technology choices, and ensuring airlines are truly in control of their retailing journey and not being held back by legacy ‘old world’ technology vendors. The deployment of the Accelya FLX platform will provide Korean Air with a clear pathway towards offer and order transformation, empowering them to control their future, with Accelya supporting them every step of the way,” says Sam Gilliland, CEO of Accelya.
