Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028. “The common
Customer service takes center stage as customers’ expectation continue to rise along with technology advances, according to the newly-released State
Gartner defines subject rights requests (SRRs) as a set of legal rights that enable individuals to make demands and, in
History suggests that the ideals of customer experience can be traced to the development of market research as a method
Freshworks has partnered with Asia’s visionary distributor, Truvisor as they offer Freshsales Suite Pro all-in-one Customer Relationship Management solution (CRM)to businesses in
It’s easy to understand why Asia Pacific leaders find it hard to believe that they can let go of (some
One of the common features among leading organisations is the use of digital business platforms (DBPs) to scale and accelerate
The new AI model generates AI avatars and customise promotional content on digital signage based on customers’ in-store behaviour data.
A global Alibaba study revealed that 73% of (surveyed) consumers want to live more sustainable lifestyles, particularly among those living
Gartner warns that 62% of customer service channel transitions are “high-effort” for customers, with less than half of customers who
In the Investis Digital (iDX) commissioned study, “Waste Less. Grow More”, Forrester Consulting noted that fewer than only 17% of
In the report, The State Of Global Consumer Trust, 2023, Forrester finds that even during a volatile year, consumer trust
