A global Alibaba study revealed that 73% of (surveyed) consumers want to live more sustainable lifestyles, particularly among those living
Gartner warns that 62% of customer service channel transitions are “high-effort” for customers, with less than half of customers who
In the Investis Digital (iDX) commissioned study, “Waste Less. Grow More”, Forrester Consulting noted that fewer than only 17% of
In the report, The State Of Global Consumer Trust, 2023, Forrester finds that even during a volatile year, consumer trust
IDC’s FERS 2023 Survey Wave 2 APJ results show 70% of Asia/Pacific C-suite executives are either exploring generative AI use
A Gartner survey of chief revenue officers (CROs) revealed 35% plan to establish a generative AI operations team in their
A Gartner survey of 497 B2B and B2C customers from December 2022 through February 2023 reveals that only 8% of
According to Forrester, a customer experience (CX) leader, is in-charged of aligning the organisation around customer value. From the C-suite
New hyper-efficient data sharing between Salesforce Data Cloud and Google BigQuery will provide bi-directional secure data access without the need
Consumers are spending more time and money in the digital space. The e-Conomy Southeast Asia (SEA) 2022 report by Google,
IDC research vice president, Dave McCarthy says the cloud is no longer considered a location but rather an operating model
A Gartner survey of 410 CMOs and marketing leaders noted that 71% blame a lack of the budget to fully
