Gartner predicts that by 2027, fines from government and other regulatory bodies focused on commerce ethics will exceed US$5 billion.
A Gartner survey of 400 marketing leaders reveals that 60% of marketing leaders believe collecting first-party customer data with an
The selected start-ups are granted USD$20,000 in funding and will participate in a four-month business optimisation program designed to accelerate
Forrester warns that outdated short-term growth strategies that focus on extracting value from customers no longer work. Dramatic changes in
Driven largely by the digitisation of virtually every aspect of our lives, customer expectations have shifted dramatically over the past
KDDI chose Oracle in February 2021 with Oracle Consulting Japan as the implementation partner for this purpose.
Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%.
Forrester’s Younger Buyers Have Changed The Business Buying Landscape report reveals that millennials and Gen Z constitute 64% of business
A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy
IDC predicts that by 2024, 50% of the A1000 will adopt CDPs (Customer Data Platforms) as the enterprise customer data
Zurich Insurance Group will develop and bring new products to market quicker, saving approximately US$30 million a year.
Post COVID, to remain competitive and to win over customers, retail banks must adopt an omnichannel banking strategy focusing on
