The biggest barrier to customer service modernisation
FutureCIO Editors
February 20, 2023
A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy
A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy
IDC predicts that by 2024, 50% of the A1000 will adopt CDPs (Customer Data Platforms) as the enterprise customer data
Zurich Insurance Group will develop and bring new products to market quicker, saving approximately US$30 million a year.
Post COVID, to remain competitive and to win over customers, retail banks must adopt an omnichannel banking strategy focusing on
The company’s entry into the Taiwanese market follows recent announcements including Teads Ad Manager becoming the first cookieless platform on
Besides the disconnect between customers’ expectation and companies’ privacy strategy, the survey also finds that organisations privacy priorities differ from
Following the pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and
In the long term, SKT and Singtel aim to expand their metaverse offerings to countries where Singtel has a presence
The 2023 Gartner CIO and Technology Executive Survey revealed that improving the customer experience and operational excellence, not growth, are
Every medium has a purpose. TV advertising, for example, targets consumers who because they can watch television suggests there are
The rapidly increasing demand for application-driven data, especially from those with high data consumption, will eventually exceed the target operating