The majority (86%) of organisations have moved beyond the AI agent pilot stage, but only 34% say they trust the actions their AI agents are taking, according to a survey commissioned by Boomi.
“This research confirms what we’re seeing everywhere: the trust problem with agentic AI is really a data problem,” said Steve Lucas, chairman and CEO at Boomi. “Agents can only be trusted to act on data that’s been properly activated, connected, and governed, and most companies deployed agents before they did that work. The ones who did it first are the ones getting real value now.”
Deployment vs trust
According to the Forrester Consulting Thought Leadership Paper commissioned by Boomi, titled “The Agentic AI Readiness Gap: Insights From Leaders At Organisations Scaling Agentic Pilots To Production,” the majority (77%) of organisations in the bottom quartile for operational readiness (governance, integration, API/MCP management, and other categories) are moving into production. As a result, they are exposing themselves to an average of $2.1 million in compliance, lost customers, downtime, and rework costs.
In contrast, over half (55%) of organisations with “agentic control” (the top quartile for readiness) report high confidence in their agents’ actions and decisions, compared with just 22% of those in agentic chaos.
Integration
According to the research, integration is the clearest factor distinguishing enterprises that trust their agentic AI from those that do not. Results indicate that organisations investing in a strong integration layer reported greater benefits from agentic AI deployments, with 59% experiencing productivity gains among those with agentic control.
Additionally, 51% reported increased innovation, 46% gained reusable capabilities, and 45% automated repetitive tasks.
Forrester urges organisations to unify their AI and integration teams under one operating model, implement a control plane to govern AI agents, and introduce an orchestration layer that enables agents to connect to data, applications, and each other.
The findings are based on a Forrester survey of 409 director-and-above IT and technology decision-makers across North America, Europe, and APAC.
